Vienna Symphonic Library Forum
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  4. Installation problems

  • Installation problems

    P
    P
    I'm trying to install Brass I and I get an error message from the installer:

    "Different version of installation program is needed to install this package"

    I can't find any updates to the installation program on the site, can someoen tell me where it is please?
  • M
    M
    Hi again,

    the Vienna Instruments Library Installer is already included now in the Vienna Instruments Software Installer. I suggest to download and install the latest version of the Vienna Instruments Software:

    http://www.vsl.co.at/en-us/68/375/239.vsl

    Please make sure that your Vienna Key is connected to an USB port of your Mac, now download your licenses for Brass I +II to your Vienna Key.

    Before installing the content, please restart your computer. Then insert the 1st DVD, launch Library Installer and select the file <package.info> on the DVD. Choose a destination drive and start the installation.

    Best regards,

    Maya
  • P
    P
    I have downloaded the update, I still get the same problem. All the instruments are registered and licences downloaded to the Vianna Key
  • M
    M
    Hey Pete,

    I just sent you an e-mail. I hope this helps to sort out the problem.

    Kind regards,

    Maya
  • P
    P
    I think I need to return this product and ask for my money back. Can I do that?

    I have lost so much studio time (=money)

    This library just won't install properly.

    If you could sell it pre installed on a drive then that would be good, but there is something wrong when you pay thousands of pounds for something that just wastes your time trying to install.