JWL - On a pc we can see the hidden files and there is an install log for the LCC. It actually isn’t too difficult to do a restore on the boot drive. We have backups from just before the problem. The restore process is just time consuming, would take most of a day to complete, and (we think) probably wouldn’t solve the problem. We don’t want to do anything on our own here while waiting for further instructions from VSL or Syncrosoft.
Christian - it’s a NAGAMI board with A8N-LA. This PC was new out of the box about three months ago. I would assume the phoenix bios is simply a product of HP production schedules. We followed Paul’s request three times. We installed 5.0.2.4, then 5.0.4.0. We then did the uninstall a third time, verified against the install log that files had been removed, and did a registry edit to remove the persistent registry entries. We then reinstalled 5.0.4.0. None of this had any effect. We also had initially installed VI on another pc - an Intel P4, that was still at LCC 5.0.2.4. When we reinstalled 5.0.2.4, we put the key in that machine and got the same message. We also tried installing everything from scratch on another AMD K8, and the install process stopped with the “you need these licenses” message.
What this tells me is that there is a Syncrosoft-level decryption routine that is still working, and there is a VSL-level decryption routine that is corrupted, and that this corruption is resident on the key itself. Syncrosoft isn’t going to hand me information about fixing their encryption routines, so I just have to wait until they figure out how to create a fix when they don‘t know what the corruption is. Hope that makes sense. I’m keeping my fingers crossed that transferring licenses to a new key will be an answer. But since the uninstall/reinstall approach didn’t work, there is a probability the corruption will transfer itself to the new key. It won’t get here until quite late Monday and I’ll post results then. If it doesn’t work, I’ll be asking VSL again to change its policy on handing out new software.
Thanks both of you for looking at this.
Christian - it’s a NAGAMI board with A8N-LA. This PC was new out of the box about three months ago. I would assume the phoenix bios is simply a product of HP production schedules. We followed Paul’s request three times. We installed 5.0.2.4, then 5.0.4.0. We then did the uninstall a third time, verified against the install log that files had been removed, and did a registry edit to remove the persistent registry entries. We then reinstalled 5.0.4.0. None of this had any effect. We also had initially installed VI on another pc - an Intel P4, that was still at LCC 5.0.2.4. When we reinstalled 5.0.2.4, we put the key in that machine and got the same message. We also tried installing everything from scratch on another AMD K8, and the install process stopped with the “you need these licenses” message.
What this tells me is that there is a Syncrosoft-level decryption routine that is still working, and there is a VSL-level decryption routine that is corrupted, and that this corruption is resident on the key itself. Syncrosoft isn’t going to hand me information about fixing their encryption routines, so I just have to wait until they figure out how to create a fix when they don‘t know what the corruption is. Hope that makes sense. I’m keeping my fingers crossed that transferring licenses to a new key will be an answer. But since the uninstall/reinstall approach didn’t work, there is a probability the corruption will transfer itself to the new key. It won’t get here until quite late Monday and I’ll post results then. If it doesn’t work, I’ll be asking VSL again to change its policy on handing out new software.
Thanks both of you for looking at this.