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  4. Installer STILL QUITS...Can Someone Advise?

  • Installer STILL QUITS...Can Someone Advise?

    T
    T
    I am still unable to install the latest VI Software update as the installer quits. I've restarted, I've reinserted the key, I've gone to the License Control Center and rescanned everything, and it still quits.

    Any advice appreciated. I have not had this problem in any previous update of the software. I have also re-downloaded the installer twice to make sure nothing was corrupted in the download.

    It is absolutely ridiculous to have to go through this over this bug ridden Syncrosoft software. VSL should step up for their user base and tell this company to get it together or go to iLOK. We just don't have time for this, especially after this hefty of an investment in VI. I have not seen more problematic software in years.

    TH
  • PaulP
    VSL Team
    PaulP
    Hi Tom,

    in our experience an overheated DVD drive can be the cause for this behaviour. Did you try and let the DVD drive rest for 5 minutes between 2 DVDs?

    Best,

    Paul
    Paul Kopf Product Manager VSL
  • cmC
    VSL Team
    cmC
    just to have it mentioned: you're on OSX 10.4.x? - 10.3.x would not work
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • T
    T
    Guys, this is what I am trying to install:

    May, 2006

    Version 1.06 XP & OSX

    - Core optimizations, faster startups when adding multiple instances, slightly smaller memory footprint per instance
    - Graphic usage optimizations - now more GUIs can be popped up at the same time
    - Directory Manager now has option to select multiple items for deletion
    - OSX VST version included


    DVD drive is not involved. Yes on OSX 10.4.6

    TH
  • cmC
    VSL Team
    cmC
    silly question ... you have downloaded the file ViennaInstrumentsSoftwareOSX-1.06b-ppc.zip ... any other would not work on a PPC mac
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • T
    T
    last edited
    last edited

    @cm said:

    silly question ... you have downloaded the file ViennaInstrumentsSoftwareOSX-1.06b-ppc.zip ... any other would not work on a PPC mac
    christian


    Yes I have downloaded the Mac OSX installer.

    Tom
  • cmC
    VSL Team
    cmC
    you see me clueless now ... anything i've overlooked?
    have you tried to remove all VI related files manually too?
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • T
    T
    I'm not sure why I would be removing VI related files just to install a new software update. Can you explain? I have never had to do anything but click "INSTALL" and that was it. Something is strange for sure.

    TH
  • T
    T
    BUMP

    Still need help.

    Thanks
    Tom
  • J
    J
    Tom, I've been watching this thread for a few days and have held off on installing the rest of my cube because of it.

    I have often had to remove all of data in Directory Manager and put them back in order for them to work. Why that must be done is well beyond the scope of my understanding.

    Not sure if you ever got it going. Please post when you do and how you did it.

    Thanks.
  • marnixM
    VSL Team
    marnixM
    Tom,

    You are right, something is going utterly wrong for sure! This is definetely not known behaviour of version 1.06 PPC under MacOS 10.4.x...

    Please excuse another possibly stupid question, but you are not using one of the new Mac Intel computers, are you?

    CM meant to delete any previously installed Vienna Instruments software like the Directory Manager, the standalone VI and even the AU plugin from the Components folder, because the installer might, for some reason, not see the need to update the software.

    At which point exactly does the installer quit? Are there error messages involved?

    Best, Marnix
  • marnixM
    VSL Team
    marnixM
    JWL,

    Toms problem seems to be the software installer and not the content, so I´d say it is safe to install the rest of your Cube!

    Best, Marnix