You may remember my posts of nearly a year ago; that's why I use PCs.

Daryl

I'm so spoiled, being ADCT and APCT I never have to deal with tier 1 tech support [:D]

CM,
I'll put this delicately as possible.

What's ADCT and APCT?

I'm hoping it's not some new street slang for ...erm..you know.....orientation?

Regards,

Alex! [:D]

Dear forum members -

I know how good it is to let some air ventilate, especially when it comes to computer-related frustrations, but please: take this topic into private communication.

Thanks a lot for your understanding.

All the best,

/Dietz [PC-owner, Mac-user [H]]

You're right Dietz.

This isn't the place, even if using computers and companies can elicit....passionate responses. (Including my own.)


Regards,

Alex.

Well, I'm sorry but I don't agree, even though I defer to the fact that this is the VSL forum.

In my view, this should be made a Sticky.

Surely the point of a music forum is to give other users information. Information about samples, reverbs, production techniques, products and why you do or don't like them etc.

So surely that would include computers and how to save yourself a lot of time and grief - IF you are thinking about buying a Mac and dealing with Apple UK. That is just normal forum information in my view.

There's nothing at all wrong with Mac computers - I use one - the issue is with lameass telephone sales/target driven wankers that will waste your time when you could easily go to a retailer, as has already been mentioned.

Compared to some of the issues I've read on this forum over the past few years. this is surely fairly useful information and really quite tame.

I absolutely agree with Paul on this one. Try running VSL libraries without a computer:you won't get very far. Computer information,the pluses and minuses,are inextricable from the the VSL (or other computer based libraries) and invaluable to both existing and prospective users.

@hermitage59 said:

CM,
I'll put this delicately as possible.

What's ADCT and APCT?

I'm hoping it's not some new street slang for ...erm..you know.....orientation?

Regards,

Alex! [:D]

apple desktop certified technician and apple portable certified technician

Thanks,now i know.

Please forgive a travelling musician his strange sense of humour!

Regards,

Alex.

>apple portable certified technician

Huh ? Those got wheelchairs or what ?

Christian

show reel home page studio pics gear list

hehe no it's for the laptops, ibooks and powerbooks.

Just had to send my Powerbook off to Apple for a repair (failed Backlight after six months) [:(] .

Wish me luck!

Colin

@cwillsher said:

Just had to send my Powerbook off to Apple for a repair (failed Backlight after six months) [:(] .

Wish me luck!

Colin

I can't believe that will be a problem. The problem as I see it, with Apple, is specifically the Apple UK sales desk.

Also, be very, very wary of Logic 7.1 - apparently it's still full of bugs and Apple don't seem very forthcoming fixing these problems.

Emagic would have sorted this out almost immediately. They're computers (Apple) are good - no question, but they are a fledgeling in the pro music
software business at this point.

Paul and others have obviously had difficulties with Apple's UK Store and I've also read a number of posts in other Mac forums complaining about Apple's poor customer care and service. I guess you only hear about the situations where things have gone wrong (and they will when you run such a massive company), but it still had me worried when the backlight went on my six month old Powerbook and I couldn't see a damn thing on the screen.

I had visions of it being lost in corporate corridors, or them refusing to repair it because it had been turned on too many times - the sort of things I had been reading about. But no, I spoke directly to an engineer who spent around half an hour with me on the phone while we ran hardware tests. When the problem had been diagnosed and it was clear we couldn't fix it in software he arranged for a courier and promised they would collect within two days - "Yeah right!", I thought.

On the second day I was ready to chase them up again as I was going on holiday at the end of the week, but I didn't have to wait long. The courier arrived in the morning with extensive packaging supplied by Apple and just two days after it left me they turned up again with it fixed and working as good as new - better actually because my original screen had suffered a dead pixel.

I'm impressed. This is probably the best response I've had from an equipment supplier (though Mackie also tend to bend over backwards, full marks there), and I've sent a lot of stuff away for repair over the years. I don't work for Apple, just love their products and in my case they fully deserve some positive comment.

So there it is. Apple obviously have problems in ceratin key areas but then so do most of these hi-tech companies and I can only speak as I find. Goodness knows I've suffered in the past (how about sending a brand new hard drive back to the manufacturer due to immediate drive failure and missing screws and then having it returned apparently fixed and subsequently tested with a pornographic AVI movie which the test engineers failed to delete!! An extra screw if you like [:O]ops: ). It's no consolation to Paul but I do feel better that in some small way I've set the record straight and should Mr.Jobs wish to reward me in some small way (ie. with a new Dual 2.7Gb G5) I may have to graciously accept [[;)]] .

Yours, one happy Mac user.

Colin
[:D]