This looks like a Pro Tools issue rather than a VSL one. I'm also running PT Artist. You say there's no physical iLok dongle on the machine with PT on it, in which case you need to have an iLok Cloud session running. While I've had the odd glitch with this over the couple of years I've had a subscription, most of the time it works OK. You may have done all this but best get the basics out of the way first:

1) In the iLok manager app, first sign in to your account.

2) From the iLok File menu, choose "Open your Cloud session".

3) Then check whether your PT Artist licence is activated. If not activate it by right-clicking and choosing Activate.

4) OK a couple of times.

5) Done.

That's the first thing. Mostly the Cloud session stays open on your computer but occasionally you'll need to log in and open a new session. Happens to me maybe 2-3 times a year.

HTH

Nick

Sorry, I didn't notice that no iLok key was used for Pro Tools itself.

This is perhaps a shame, because this usage is generally still very reliable.

@TH2019 said:

Sorry, I didn't notice that no iLok key was used for Pro Tools itself.

This is perhaps a shame, because this usage is generally still very reliable.

The image posted shows it's PT that's unlicensed, and the poster says "no USB key" on the PT computer so that's the first thing to look at. Anyway, let's wait to hear from the original poster.

I am not able to provide more effective assistance with this malfunction.
Especially since the configuration with 2 computers seems quite complex to me.

For my part, my work is done on a single computer, admittedly recent and powerful, under Windows.

My VSL licenses are activated by a single iLok key and my DAWs (Cubase Pro, Dorico Pro and Studio One Pro)
are protected in another way. This simplifies things a lot.

Good luck ! 😉

@TH2019 said:

I am not able to provide more effective assistance with this malfunction.
Especially since the configuration with 2 computers seems quite complex to me.

For my part, my work is done on a single computer, admittedly recent and powerful, under Windows.

My VSL licenses are activated by a single iLok key and my DAWs (Cubase Pro, Dorico Pro and Studio One Pro)
are protected in another way. This simplifies things a lot.

Good luck ! 😉

No worries @TH2019 Your time and input have been very valuable to me and I appreciate that immensely. I too began with a single PC solution. Unfortunately, I have amassed a good number of sample libraries which I would prefer to manage elsewhere. As a matter of fact I may be introducing a second HP server into the mix. But, absolutely not until I sort out this fiasco. Have a safe and wonderful day!

Ah, sorry but I'm also on a single machine and mine is a 2023 Mac which can handle all I need (for now... that won't last long...) The original post had screenshots showing PT as not licensed and I just wanted to rule out the obvious.

I used to have a physical iLok (v1) and a Vienna Key but nowadays all my authorisations are online, mostly iLok Cloud. However in this scenario I think you do have to have at least one physical iLok on either master or slave machine for it to work. @Paul answered this a couple of years ago here. He also posted a video. I've not used Cubase in years but I'd guess it has a different authorisation method which means you don't need to have iLok cloud on the master machine.

Not what you wanted to hear, I'm sure, but I think you'll have to buy an iLok.

All the best

Nick

@nick-halliwell said:

Ah, sorry but I'm also on a single machine and mine is a 2023 Mac which can handle all I need (for now... that won't last long...) The original post had screenshots showing PT as not licensed and I just wanted to rule out the obvious.

I used to have a physical iLok (v1) and a Vienna Key but nowadays all my authorisations are online, mostly iLok Cloud. However in this scenario I think you do have to have at least one physical iLok on either master or slave machine for it to work. @Paul answered this a couple of years ago here. He also posted a video. I've not used Cubase in years but I'd guess it has a different authorisation method which means you don't need to have iLok cloud on the master machine.

Not what you wanted to hear, I'm sure, but I think you'll have to buy an iLok.

All the best

Nick

@nick.halliwell Thank you again Nick. Yes Steinberg has now moved to an online authorization model as well. As I said in an earlier post my iLok is inserted into the slave machine. I have seen Paul's videos. I have been a member of the Vienna FB group for a while now so I see most of what is posted there.

I decided to step away from PT Artist until I and Avid sort this thing out. But, I am not holding my breath. I switched back to Cubase 13 Pro and as I had expected, have not run into any of the above-mentioned issues. Oh well. it's back to the drawing board. Have yourself a safe and wonderful day!

I assume you've made sure you're logged out of iLok Cloud on the Master machine and you're not running VE there (other than the link that connects to the slave)? Your best bet is to drop VSL support a line, they're very good in my experience. Sorry but, as I say, nowadays I'm running everything on a single Mac so can't really help.

N

@nick-halliwell said:

I assume you've made sure you're logged out of iLok Cloud on the Master machine and you're not running VE there (other than the link that connects to the slave)? Your best bet is to drop VSL support a line, they're very good in my experience. Sorry but, as I say, nowadays I'm running everything on a single Mac so can't really help.

N

I read this specific reply exactly 10 seconds after I composed and sent an email to VSL support. Logged out of iLok Cloud? Hmm I hadn't thought of that but not sure how that would affect products that are considered Cloud Sessions. As far as I can tell there is no active iLok session on the master PC. Unlike when I launch VEP on the slave machine where I get a notification that reads:

Authorizing your software with iLok Cloud. iLok Cloud Active

The only way that I use VEP is as an instrument track in Cubase or as an insert in Pro Tools

Sorry, brain not engaged when I wrote that. Of course you'd need an iLok or Cloud session on the master machine to authorise PT Artist. That's the problem. The only way I can think of that you could do it would be to have two iLok accounts, one of which has the VE authorisation, the other the PTA one, that might work as long as you were running VE only on the slave machine and only the connecting plugin as an insert on the master. Otherwise you'll need a physical iLok on one of the two, I think. However, don't take too much notice of me because, as I say, I'm on a single machine - and actually I don't use VE, I just have individual Synchron Player instances in PT.

Apologies for my idiocy.

N