So far after reading more  watching forums, I am noting as you have stated "Well I know that we can fix this..."

I don't think so. I've read and read about lot's of problems. I'm stuck until you really can fix things.

VEP7 does not work. Your forums and users elswhere have written about it. Speed, plugins not working unless you don't use some part of the functionality, slowness, not being able to load instances just to name a few. I'm hosed. The only thing I can do is not buy anymore problems from you guys and use others samples. What a waste too because I love the classic sound, articulations and the synchrony player, but now it's broke - as another example as trying a simple fix, I noticed that my timpani drums are not even shown in the synchrony player! What? yes, they are activated in iLok but I digress - Im just noting the hot mess continues and that reading forums shows it.

One last thing, me being angry about this has nothing to do with your system broken and you. 'fixing' things. What an incredible thing to believe that you can't help because someone is angry about your hot mess.

Having a similar problem, I can't install my Yamaha CFX Synchron library, it gives me errors at 8% install, no reason why, everything is up to date...

I don't have any problems installing, but almost always get a crash on exit

I have wasted so much time on this. Vienna Assistant has been a complete disaster for me. It just doesn't work, like at all. I clicked to download and install the latest version of VE PR7 and it now says that it is installed but it isn't. I can't find it anywhere on my machine. When I try to uninstall it, Vienna Assistant just hangs. 

Same problem, continuous crashes while downloading. sw v. 1.0.133

I'm able to use it, but Assistant crashes on quit on first launch. Intel Mac latest OS. Repro:

1) Reboot your machine

2) If you skipped step 1), go back and do step 1)

3) No, really, this only happens on first launch

4) Launch Vienna Assistant

5) Quit without doing anything else, since you have no updates to apply

=> Crashes, with your custom send us crash feedback dialog

This is the 90% usage case: checking for updates when you boot up your machine, find none, and quit without doing anything else. Crashing in the 90% case doesn't exactly give the customer confidence.

Oh BTW I hadn't installed any Steinberg products in 20 years until yesterday. They are even worse at software quality. Please don't view them as normal. I don't think they've learned anything about making software in the intervening 20 years, and probably are still using much of the same code.

So it does help me to know that I am not the only one who has now basically given up on VSl after using Libraries that worked until the 'new' system. It now just crashes and freezes my Mac. Vienna Download Assistant freezes. VSl tell me that I have libraries loaded but I don't or at least they are not working. I really don't understand why these things are constantly 'improved' when they were working brilliantly as they were. It seems that we are now in a race to the bottom. Even trying to send a message to VSL froze my Mac which works great with all the otehr products I use from other providers.

I gave up trying to send a message in the end due to it repeatedly freezing. It just seems that whatever 'new' system that was recently launched was not fit for purpose.

Bye

Hi Phil, 

A LOT of time has passed since April, and the Vienna Assistant Software is very stable and reliable by now. 

Please contact support@vsl.co.at with some basic information about your OS, your hardware and the used software versions, I'm sure we can figure this out. You can also provide your system ID or the email you used when you sent in your crash reports, so we can fine out more. 

I think it would be fair to give us a chance, don't you?

Best, 
Paul

@Paul said:
A LOT of time has passed since April, and the Vienna Assistant Software is very stable and reliable by now.

Unfortunately, that doesn't apply to me (Apple M2 Pro, Sonoma 14.7).
The program always freezes during installation.
Since I switched from Windows to Mac, I've had problems with the software. It was fine for a while, but now with the latest version the problems have started again.
I'm a patient person and don't get angry easily, but I'm a bit annoyed now because I'd really like to use the software I paid for.
I've already spent a lot of time looking for a solution, and now I'm at my wits' end.

@Mjusick said:

@Paul said:
A LOT of time has passed since April, and the Vienna Assistant Software is very stable and reliable by now.

Unfortunately, that doesn't apply to me (Apple M2 Pro, Sonoma 14.7).
The program always freezes during installation.
Since I switched from Windows to Mac, I've had problems with the software. It was fine for a while, but now with the latest version the problems have started again.
I'm a patient person and don't get angry easily, but I'm a bit annoyed now because I'd really like to use the software I paid for.
I've already spent a lot of time looking for a solution, and now I'm at my wits' end.

As I mentioned, I am a patient person. It just wouldn't leave me alone and I kept trying.
After reinstalling the software several times, it now works. 😎
After installing the software, I restarted the computer, started the software without starting anything, then I closed the software again.
Then I started the software again and started the download/installation process.
It is also important to make sure that Vienna Assistant is granted access to the hard drive in the system settings.

Maybe this can help others who have the same problems...

I find it funny, but not in a disrespectful way, that this is the first time I've read about these problems. Having had only good experiences with Vienna Assistant right from the start, I can't contribute anything constructive. I remember the time before when there was this kind of download manager for which you had to download a tiny file and open it before you could download the actual product. This was a bit of a hassle, so I was pleased when Vienna Assistant finally arrived, which allows you to download everything in one place without much fuss.

Quick info about my computer, in case it helps: it's a home-built PC that's high performance and runs Windows 10. It runs smooth af: Steinberg Download Manager, Cubase 13, Dorico 13, Vienna Assistant, VE Pro 7, Synchron Player, VI Pro, you name it.