On the Synchron Elite Strings Update

[inthefold]

Hi,

I'm trying to download and install the Synchron Elite Strings update, but it seems to be stuck in an endless loop of downloading a single 1.04 MB file... 339 downloads, and it's still going.

Is this normal or is there a bug in this update?

I'm on an Intel Mac running macOS Monterey 12.4, and the latest version of the Vienna Assistant (1.0146.)

All the best, António

[Paul]

Hi, 

That doesn't sound right at all. 

Can you please send us some screenshots? support@vsl.co.at

What happens if you restart your computer?

Best, 
Paul

[inthefold]

Hi Paul,

Restarting the computer doesn't debug it. I'll issue a support ticket request with the screenshot you asked for.

All the best, António

[Psalmster]

Can someone clarify:

What is in the Elite Strings Update?

[inthefold]

Hi Paul,

After all this time (two weeks), my technical support request still hasn't been updated. And the issue remains unsolved.

All the best, António

[Paul]

Hi, 

That's strange. Please tell me your case number, I will check!

Best, 
Paul

[inthefold]

Hi Paul,

After a week with no updates, I deleted the whole email exchange and I can't recall the number. Sorry for that.

All the best, António

[inthefold]

Hi Paul,

The issue has now been fully and effectively solved by technical support. Thank you.

All the best, António