Vienna Symphonic Library Forum
Forum Statistics

194,053 users have contributed to 42,907 threads and 257,904 posts.

In the past 24 hours, we have 3 new thread(s), 19 new post(s) and 98 new user(s).

  1. Home
  2. Sample Libraries
  3. Synchron Series
  4. On the Synchron Elite Strings Update

  • On the Synchron Elite Strings Update

    I
    I

    Hi,

    I'm trying to download and install the Synchron Elite Strings update, but it seems to be stuck in an endless loop of downloading a single 1.04 MB file... 339 downloads, and it's still going.

    Is this normal or is there a bug in this update?

    I'm on an Intel Mac running macOS Monterey 12.4, and the latest version of the Vienna Assistant (1.0146.)

    All the best, António
  • PaulP
    VSL Team
    PaulP

    Hi, 

    That doesn't sound right at all. 

    Can you please send us some screenshots? support@vsl.co.at

    What happens if you restart your computer?

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • I
    I

    Hi Paul,

    Restarting the computer doesn't debug it. I'll issue a support ticket request with the screenshot you asked for.

    All the best, António
  • P
    P

    Can someone clarify:

    What is in the Elite Strings Update?
  • I
    I

    Hi Paul,

    After all this time (two weeks), my technical support request still hasn't been updated. And the issue remains unsolved.

    All the best, António
  • PaulP
    VSL Team
    PaulP

    Hi, 

    That's strange. Please tell me your case number, I will check!

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • I
    I

    Hi Paul,

    After a week with no updates, I deleted the whole email exchange and I can't recall the number. Sorry for that.

    All the best, António
  • I
    I

    Hi Paul,

    The issue has now been fully and effectively solved by technical support. Thank you.

    All the best, António