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  4. Error when adding Synchron player to VEP

  • Error when adding Synchron player to VEP

    M
    M

    I have vienna ensemble pro 7 up and running on the network pc. I installed the epic library and the synchron player. This is all the latest version as of today. When I try to add synchron player to VEP channel, I get an error dialogue box with the following: "Plugin error--toolkit:---could not open plugin". It then creates a channel with nothing in it.

    I am running it on windows 10, current version.

    Image
  • BenB
    VSL Team
    BenB

    Hi,

    Could you please post the exact version number of VEP and the Synchron Player?

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • M
    M

    Here  it is.

    Image
  • BenB
    VSL Team
    BenB

    Thanks!

    Please double check if you are running the x64 version of VEP (it has x64 in the file-name).
    The Synchron Player is 64-bit only.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • M
    M

    Thank you for looking into this. I just double checked, it is the 64 bit version running.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    My suggestion is to uninstall both VE Pro 7 and Synchron Player and start again from scratch. Something must be twisted there. 

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • M
    M

    I uninstalled both products and re-installed and received the same error. I hope there are some logs that can be reviewed or some sort of analytics that can be run on the vep server to get to the root of this. 

    I was trying to figure out how to test the synchron player outside of VEP but I don't have a daw installed on it to do this. Any sugggestions of a free daw that can put some midi into synchron and see if it works in and of itself?
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Please post a picture that shows that the Vienna Ensemble Service is indeed 64 bit (it is visible in the header of the application). 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • M
    M

    Got a better screenshot.

    Image
  • M
    M

    There have been some developments--I feel like I am doing all the work here. When I ran the synchron stand alone, it reported an error of a missing vcruntime_1.dll. I googled this and found it can be cured by installing a pack of visual studio runtimes from microsoft. I installed that and the synchron stand alone worked.

    So there is a problem with packaging of the synchron installer as it should ensure the runtime is there. Feeling good about things, I tried to insert it into a vep server instance and got the same error as I initially reported.

    I have resolved the problem--or identified a work-around. I went into the vep server settings and looked at the settings for synchron player. I un-checked the surround 5.1 option and I was able to load the synchron player into vep. Looks to me like another packaging/install problem. Of course the softwre should have gracefully captured the error and returned an accurate error message.
  • BenB
    VSL Team
    BenB

    Hi,

    Glad to hear that you could get it to work.
    Regarding the "missing" VS runtimes: Make sure to install both, the x64 and the x86 version, as both are required.
    We added an additional check in the upcoming installer that should ensure these runtimes are installed.

    Best, Ben

    Ben@VSL | IT & Product Specialist