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  4. VE crashes when try to save project

  • VE crashes when try to save project

    F
    F

    I'm using VE in stand alone or with protools 2020 or ableton live 9, each time i'm trying to save my project on VE 6.5 it crashes, and make also my daw crash, the message is : vienna ensemble unexpectedely quit. I'm working on macbook pro 2.2 i7 OS 10.12.6. I can get any answer from VSL team and im in the middle of a project. 

    Tx for your help people 

     

    Fab
  • F
    F

    I found the solution.  opening synchron player as a plug in  in a track on VE prevent from saving your session and provide a crash. Your first track has to be a Vienna instrument, and the the others synchron players, and then magic ! no more crash when saving !
  • PaulP
    VSL Team
    PaulP

    Hi, 

    That's a very unusual finding... Could you please send the crash reports you get to support@vsl.co.at?
    Which 3rd party plug-ins are involved?

    Thanks, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M

    Here the same issue.

    I am able to open previously saved projects, but If I save a new one, VEP standalone o server crash when opening. It shows a message when crash.
  • PaulP
    VSL Team
    PaulP

    Hi M.A.R., 

    Can you please provide more information about your setup?

    You can always contact our support@vsl.co.at with specific requests. The more information you add, the better (screenshots, system information, reproduction steps, videos, crash reports). 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • M
    M
    last edited
    last edited

    Hi Paul, thanks for the reply:

    I've sent to support@vsl.co.at an email with more information. I still have the problem. Unable to work with VEP.

    Mac mini 2018. I7. 64gb ram. OSX 10.15.7. It happen in VEP and VEPsever.

    I can create a new project or open and old one, but if I save any of them, they will crash.

  • M
    M

    I don't know if you still have the issue. I´ve found that if I use my Native instrument "Komplete audio 6" sound card, it will crash but if I change it and use the internal audio card of my Mac mini it works: with other cheap card I've got it works too. So It's is something related the card.

    There is another strange behavior. The first time I open the file it opens normaly, but the next time it doesn't. If I restart the computer it will work again the first time. 

    If I open the file inside VEP it works (with any sound card), but if I open it from other location e.x. desktop, it doesn't work with Komplete audio
  • PaulP
    VSL Team
    PaulP

    Hello M.A.R., 

    If I may ask this bluntly: What speaks against switching to another soundcard if that works ok?

    I just tried to find your support ticket, but could only find 3 sales-related cases connected with your registered address - what is the ticket number you received when you send us that email?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support