Vienna Symphonic Library Forum
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  • Steinway D-274 Upgrade won't load or save user presets

      Hey I just upgraded to the full version of Steinway D-274 tonight. When I create a preset, it saves it under the User folder, but later if I change to a factory preset, then back to the one I just created it says "Cannot load (preset name)" I can close out and quit Synchron Pianos, then reload and the preset has dissapperaed from the User folder altogether! Anyone else had this problem, and is there a solution to fix it?

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  • Hi dbhaley, 

    That's a first... which OS are you on, and which version of the Synchron Pianos Software?

    Could please send such a preset to support@vsl.co.at or post it here (best as a zip file)?

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  •                               I'm using Mac OS Mojave 10.14.6 and Synchron Pianos 1.1.1413

      The standard version I was using before would save and load presets fine. When I upgraded to full, all the user presets were gone and it wouldn't save or load new ones, although they would show up in the user folder as being saved. I think the Piano is awesome!

    Donald Haley

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  • Hi Donald, 

    Can't seem to reproduce this here... So both STEREO and MULTI files are installed, and you can load and play all factory presets?

    Best.
    Paul


    Paul Kopf Product Manager VSL
  • Yes I can play all microphones at once with no problem or lag...

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