Vienna Symphonic Library Forum
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  • Steinway D-274 Upgrade won't load or save user presets

      Hey I just upgraded to the full version of Steinway D-274 tonight. When I create a preset, it saves it under the User folder, but later if I change to a factory preset, then back to the one I just created it says "Cannot load (preset name)" I can close out and quit Synchron Pianos, then reload and the preset has dissapperaed from the User folder altogether! Anyone else had this problem, and is there a solution to fix it?

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  • Hi dbhaley, 

    That's a first... which OS are you on, and which version of the Synchron Pianos Software?

    Could please send such a preset to support@vsl.co.at or post it here (best as a zip file)?

    Best, 
    Paul


    Paul Kopf Head of Product Marketing, Social Media and Support
  •                               I'm using Mac OS Mojave 10.14.6 and Synchron Pianos 1.1.1413

      The standard version I was using before would save and load presets fine. When I upgraded to full, all the user presets were gone and it wouldn't save or load new ones, although they would show up in the user folder as being saved. I think the Piano is awesome!

    Donald Haley

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  • Hi Donald, 

    Can't seem to reproduce this here... So both STEREO and MULTI files are installed, and you can load and play all factory presets?

    Best.
    Paul


    Paul Kopf Head of Product Marketing, Social Media and Support
  • Yes I can play all microphones at once with no problem or lag...

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