...no hidden message... I had the iLok, too... the iLok was already dongle-less, yet I still love my Vienna Key!

I performed all the available options of "maintenance".
Zero. Null.
My licenses are gone for good.
I have a second replacement Vienna Key here, but cannot download my licenses again on it: they are still "registered" on the broken key....
I have no more words to comment this latest eLicenser performance.
Only dirty words.

Hi Roberto, 

Sorry to hear about your anger.
Please contact us with some details via support@vsl.co.at, so we can help you. 

Best, 
Paul

Hi Paul.

Sorry if I was a little rude, but the elicenser definitely is not my favorite dongle management software. After turning the Mac off and on several times, disconnecting and reconnecting the Vienna Key, the licenses miraculously reappeared and I transferred them immediately and manually, one by one, to the replacement key (before he had second thoughts). Anyway I remain of the idea that the iLok may not be perfect but never created compatibility problems and loops of error messages..

Thanks for the support, I have already written to customer support to deactivate the old Vienna Key.

Roberto

Hi Roberto, 

Good to know that you have found a solution there, and I agree: Situations like these are not comfortable, and luckily, they don't happen often (but they do appear with every kind of software protection). 

Best, 
Paul

I bought a new Mac Pro, installed all of my software (latest updates) and everything works like a dream....except the eLicenser. It's like a lottery....you win or your don't and you never know when. One day it works, the other it doesn't. 

To be honest: I'm sick of this. So I kicked all software that uses this system out of my templates and workflow. I simply don't use them anymore.

What a pity, but for professional work this is certainly no option. Much too unreliable.

@Paul said:

Situations like these are not comfortable, and luckily, they don't happen often (but they do appear with every kind of software protection). 

I have to say that I have never had this kind of issues with the online protection implemented by Apple. I might have to log in again from time to time, but it's just a matter of entering my password.

With times, things seem to have gone worse, since I never remember an issue with eMagic's Logic hardware key. I have used it for more years than I have the eLicenser, and i can't remember a single issue.

Please note: I'm not against the hardware key. I am against the incredibly low quality management software. I can no longer believe in problems in my Macs, since there are so many users with problems identical to mine, on different systems. And it si not a rare evenience, since it happens to me each two-three times I run something protected by the eLicenser (be it a VSL software or Dorico).

Maybe it is time to reconsider the provider of your protection solution.

Paolo

You get the idea?

With the last update of Synchron Player everything works fine in KK!

Thank you,
Roberto

Hi Roberto, 

Thanks for the thumbs-up!

Best, 
Paul

Hi Paul! Thanks very much for your help on this.

I'm also having the same "synsopos.app" problem with my eLicenser on my new MacBookPro 2020 running Catalina.

I have three eLicensers, and they all work fine on my old computers which all run El Capitan (MBPro 2015, MBPro 2012 and Mini 2013).

But when I take those same eLicensers out of my old Macs and plug them into my new MBPro 2020, all my eLicensers work sporadically (for Vienna Ensemble Pro 5 standalone) or not at all (for VEPro 5 Server 64-bit).

I'm still hoping there's a workaround or patch so I can keep using VEPro 5.  Or do I have to upgrade to VEP 7?  Thanks in advance.  

Hi,

Personally, I'd upgrade to VE Pro 7, VE Pro 5 was designed too long ago to work 100% efficiently with a new OS like Catalina.

I can provide you with a beta version of the eLCC to see if the elicenser troubles improve... please contact us via support@vsl.co.at if that's an option for you.

Best,
Paul

Thanks so much Paul!  I will upgrade to Version 7 this weekend. And thanks for the offer of the beta eLCC -- is that more recent than the version I downloaded (I'm on the most recent version on the eLicenser site, 6.11.10.2265)?

Cheers and stay safe! Best, L. 

Hi L., 

You're welcome.

Yes, the beta version is a more recent version that we received from eLicenser directly to test under the circumstances you mentioned. 

Best, 
Paul