@Another User said:

With the synchron-ized products there is no problem at all, it's only with Synchron Strings I. The problem has always been existing since the first release of Synchron Player.

P.S. I doubt it's the HDD/SSD thing, because the problem is reproducible when playing a MIDI clip in a loop, when all the samples are already loaded (I checked hardware usage during the dropouts, there's nothing going on with either disk or CPU).

Hi all,

We are just trying to reproduce this here...

Which Mic positions and which patches exactly have you all loaded when the short notes are dropping?

Best, Marnix

I can reproduce this,
I load the Strings all VelXF patch and choose one of the Short or Pizzicato articulations with the Velocity Crossfade set to Off.

The drop outs do not always come directly, somthimes I need to play around for a while before they occur. It doesn't matter if I play fast or very slow.

The drop out is random. If I just repeat the same note, over and over again, some of them will sound and som of them will not sound.

I use two mic positions, Main and Surround, sent to different outputs and then routed to different speakers. The drop outs will be very clear because of the different speaker pairs and in my case it's always the Surround samples that drops. The Main samples never drops for me.

@prodamu said:

I can reproduce this,
I load the Strings all VelXF patch and choose one of the Short or Pizzicato articulations with the Velocity Crossfade set to Off.

The drop outs do not always come directly, somthimes I need to play around for a while before they occur. It doesn't matter if I play fast or very slow.

The drop out is random. If I just repeat the same note, over and over again, some of them will sound and som of them will not sound.

I use two mic positions, Main and Surround, sent to different outputs and then routed to different speakers. The drop outs will be very clear because of the different speaker pairs and in my case it's always the Surround samples that drops. The Main samples never drops for me.

My scenario exactly, except I also use the mid mics so the drop outs are even more obvious

@marnix said:

Hi all,

We are just trying to reproduce this here...

Which Mic positions and which patches exactly have you all loaded when the short notes are dropping?

Best, Marnix

It doesn't work for me with either microphone position. For example, the legato patches trying to play “short notes” or repetitions.

People, someone, anyone, please share the (hopefully) working version of SY Player, 1.0.1076. I'm at loss here :)

Thanks, Crusoe.

Hello, 

In such specific cases, always contact support@vsl.co.at. 

We are currently still testing the upcoming update. 

EDIT: there never was a 1.0.1076 of Synchron Player. There was a version 1.0.1080. 

Best, 
Paul

Thanks, Paul, I thought you are on holidays! I sent the request, and thanks for the correction.

I am having dropouts using Synchronized Chamber Strings.  I recently updated to the newest version of SY player and this started to happen.  It happens during live input, as well as, during playback.  My system has handled larger projects than this in the past without dropouts.

Specs follow:

Project: 7 Tracks in VE (VI Pro), 5 Track in SY, 2 Track in DAW running VI Pro Instrument Track

Software: Cubase 5.5.3, Vienna Ensemble v6.0.17181 and SY player 1.1.1301, and MIR Pro24

System: OS NameMicrosoft Windows 10 Home

Version10.0.17134 Build 17134

System Typex64-based PC

ProcessorAMD Ryzen 5 1400 Quad-Core Processor, 3200 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM)32.0 GB

Total Physical Memory32.0 GB

Available Physical Memory23.1 GB

Total Virtual Memory36.7 GB

Available Virtual Memory26.4 GB

Hi Samuel,

What happens if you increase the latency of your soundcard?

Does the preload size you can set in the Synchron Player Preferences play a role (try increasing it to 8192 Samples)?

If that doesn't help, please send me the Cubase project: support@vsl.co.at, with a short description of the dropouts and the location. 

Thanks, 
Paul

Paul,

Thanks, as always, for being so many places at once and on point with your suggestions.  I did more troubleshooting on my end last night after posting on this thread.  I learned a couple things that may help others.

I opened my "system task manager" and saw that Google Chrome was utilizing up to 30% of my CPU.  Upon looking into this, I followed the suggestion of Google to clear the cache and reset Chrome.  It has to do with how Chrome makes use of multithreading to preload tabs and adds and any plugin extensions that may be attached to the web browser settings.  Clearing the cache freed up the extra CPU power and I am humming along at 7% with a full session of Cubase and VSL playing.  

In summary, it would appear that my audio dropouts were not related to the SY Player and was, instead, due to a third party app hogging resources in the background.

BTW, I love the new humanize features on SY!  Keep up the amazing work!  I am attaching a newly minted piece for you to enjoy.  I hope you have the time to listen to it.

Same issue here, any mic:

- SY strings, short patches
- SY Chamber, all patches
- SY Appassionata, all patches

Random issue, some just opened projects work properly. As soon as it starts, most notes are cut with an end click.

W10 Professional up to date
Intel Xeon E5-2650
64Go RAM
VEpro, Synchron Player last updates

Same issue here! 

Not only the short notes have clips at the end, the long notes (both legato and sustain) are having note dropping too. I host Syn Player in my VEP, using the only room mix mic for each string instruments.

Mac Pro Quad w/ 64GB of ram
Everything runs on SSD via thunderbolt 2
Hosting VEP template on the same machine, latest version of VEP, Syn Player, Cubase Pro 9.5.3

Hi holywilly and javajam, 

I cannot reproduce this here. 

Please send me a small Cubase song with 1 instance of Synchron Player that shows this behaviour, I will check right away: support@vsl.co.at

Best,
Paul

Was there a solution to this?

I'm having the same problems in both Cubase and Sibelius.

Is increasing the buffer the only solution? I've tried raising the Default Preload Size to 8192 but it still happens.

If you Google "Cutting Off or Not Sounding VSL Synchron Samples" someone found a solution by decreasing their buffer within Cubase, which sounds odd. I will try that. I could understand the increasing aspect, but maybe the decreasing has something to do with working at the best settings for Syncrhon?

Thanks.

iMac 64GB, i5 6-Core, SSD

MacBook Pro 16GB, i9 8-Core, SSD