I took action and already switched to another product and also deleted Synchron Strings from my disk. But it's more than that in my opinion.
It's about reputation. I own many VSL libraries, but I lost faith. And the release of synchron-ized Chamber Strings as a probable fix for Synchron Strings emphasised this feeling.
For a new string library in 2018 I had high hopes. The competition has introduced way more advanced features and new innovative approaches over the years. Synchron Strings still follows the same patch structure as in the older libraries, disappointing for me.
It's their first wet string library, so I only want that they admit that something went wrong or that they expected more themselves or that they keep on improving this library. I would totally understand it, because it's a new way of recording and editing and they have to gather new experiences as well.
I love the older products, so I only want that VSL keeps on making good libraries (again). But if they don't care about our feedback, sorry, but than they have to face the truth. I think they know it, I can't imagine that Synchron Strings sold well. And, for me, VI Pro is far superior than Synchron Player, it has used to be and is still the best sample player on the market.