I am another user who lost his dongle. I want to say that ALL the other companies I use were sympathetic and I have my licences restored. I also wrote in and then was told I was to be charged 50% to cover 'costs', I do not think this is acceptable that such an innovative company should behave this way. When I objected Vienna simply dropped communication with me. For some reason, when changing motherbards I have East West licences disappear too. They performed a few checks on me and replaced without a grumble. On another occassion Native Instruments licence for part of Kontakt disappeared - one phone call sorted this out. Spectrasonics licences also disappeared during a rebuild - they were also restored.
I want Vienna to know that your products are very good but also very expensive (overpriced IMO) you leave a very nasty taste in your customers mouth when you behave in this way. Although I do like the quality of your products, would it not be better to spend my money on HollyWood or any other library of which there are now many, if I had the money to spend on 'restoring' my licence?
I just bought a lot of orchestral packages and my main reason for not buying VSL was because opf their customer service on this matter. Many professionals work in environments where a dongle can be stolen or fo missing. Other substaintial companies don't use them - Spectrasonics, Native Instruments, Spitfire and more.
This way if I lost my dongle again, it would not be a show stopper. Basically this is a shameful way to act VSL. There ARE solutions other companies use them.
Meanwhile I cannot use my product that I legitimately paid for
Sadly I expect to be ignored on this view no way to treat your legitimate customers
Z