Hello Nick, 

You have received 3 licenses for VE PRO 5 and VI PRO, so that you can use this software on up to 3 machines... Did you distribute the licenses accordingly?

Just to avoid confusion: Each Vienna Instruments Collection comes with 1 license, so it can only be used on one machine at a time. 

Does that help?

Best, 

Paul

HI Paul,

I'm not sure how to distribute the licences across teh 2 dongles, is it possible that i may have used more than one licence within the same machine/dongle?

My VSL user info shows several VIPro 2 licences,

For clarification: i can only use the SE libraries on one computer?

Thanks for your help,

Nick

Hello Nick, 

Moving licenses is simple: Connect both keys to one computer, start the eLicenser Control Center and drag a license from one key to the other. You need an internet connection to do so. 

@nick_23209 said:

For clarification: i can only use the SE libraries on one computer?

That´s correct. 

 EDIT: To be exact, you can use 1 license on 1 computer. As you have Special Edition Volume 1 and Volume 2, you can also use these collections on 2 separate computers, Volume 1 on Computer 1, Volume 2 on Computer 2.

Best, 

Paul

Thanks for your help,

I'll try this and update you asap,

- is it possible to purchase additional licenses for SE libraries?

Best,

Nick

Hello Nick, 

Of course you can purchase as many SE licenses as you like, but there are no side-licenses available for our entry-level products, sorry to say. 

They are designed to run easily on one computer, and actually all other VI Collections are optimized the same way. 

Best, 

Paul

Hi Paul,

thanks for the info,

Wierdly enough the dongle with the VIPro 2 licence works on my mac but not the PC, i'm putting all the VSL libraries on my slave PC but can't access them as the latest update of VE Pro 5 requires a separate ViPro 2 instrument,

Any thoughts?

Best,

NIck

Hi Nick,

My thoughts regarding this problem are of quite a standard nature. This is the mantra of our support team and helps in a very high percentage of our support cases [:)]

Please install the latest versions of all VSL Software (in your case VE PRO 5 and VI PRO) on both computers.

Also make sure that you are using the latest eLicenser Control Center.

Of course you need a license for VE PRO 5 and VI PRO available on both keys, if you´d like to use this software on both computers.

Best,

Paul

Hi Paul,

All the software is up to date,both my dongles show Vir instrument and Ensemble - there is no distinction for ViPro so hard to see whether i am licensed for the basic standalone or VIPro 2 - i guess it must reference the purchased version?

I wondered if i had multiple instances of ViPro registered to the same computer?

I looked at my licences on the VSL site and there seemed to be a few extra ones!

Can you please check this and also let me know how many machines i can licence with one purchase of VirPro 2.

Many thanks,

NIck

Hi Nick, 

VI PRO comes with 3 licenses. You have received 3 activation codes rigtht after purchase, on the 26th of January 2012, but you have not used any of them. 

Hope that helps!

Best, 

Paul

How strange!

VIPro works fine in Logic on my mac but not on my PC,

Is there any way the activation codes could be resent please- i don't have a copy of the email,

Thanks again!

Nick

Hi Nick, 

Probably a demo license that is still on the Mac key. 

I have just resent the activation codes to your registered email address.

Best, 

Paul

Thanks so much for clearing this up for me,

Best wishes,

Nick