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  4. [SOLVED] elicenser on slave PC

  • [SOLVED] elicenser on slave PC

    N
    N

    Hi,

    I've had a slave PC built and am using Logic 9 on a mac as a front end, i have 2 elicenser dongles both of which have been updated for my SE 1/2 Libraries and the free Epic Orchestra that was bundled with VE Pro 5

    I have a problem with the elicenser in as much that the VIPro 2 license is showing on both dongles but i can only access the VIPro 2 plug in from either the mac or the PC - not both, as a PC newbie i have installed all the updates and at a loss as to why both dongles don't work in the same way, my understanding is that a single licence can be used on 2 machines?

    Thanks in advance for any help or guidance,
  • PaulP
    VSL Team
    PaulP

    Hello Nick, 

    You have received 3 licenses for VE PRO 5 and VI PRO, so that you can use this software on up to 3 machines... Did you distribute the licenses accordingly?

    Just to avoid confusion: Each Vienna Instruments Collection comes with 1 license, so it can only be used on one machine at a time. 

    Does that help?

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    HI Paul,

    I'm not sure how to distribute the licences across teh 2 dongles, is it possible that i may have used more than one licence within the same machine/dongle?

    My VSL user info shows several VIPro 2 licences,

    For clarification: i can only use the SE libraries on one computer?

    Thanks for your help,

    Nick
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hello Nick, 

    Moving licenses is simple: Connect both keys to one computer, start the eLicenser Control Center and drag a license from one key to the other. You need an internet connection to do so. 

    @nick_23209 said:

    For clarification: i can only use the SE libraries on one computer?

    That´s correct. 

     EDIT: To be exact, you can use 1 license on 1 computer. As you have Special Edition Volume 1 and Volume 2, you can also use these collections on 2 separate computers, Volume 1 on Computer 1, Volume 2 on Computer 2.

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    Thanks for your help,

    I'll try this and update you asap,

    - is it possible to purchase additional licenses for SE libraries?

    Best,

    Nick
  • PaulP
    VSL Team
    PaulP

    Hello Nick, 

    Of course you can purchase as many SE licenses as you like, but there are no side-licenses available for our entry-level products, sorry to say. 

    They are designed to run easily on one computer, and actually all other VI Collections are optimized the same way. 

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    Hi Paul,

    thanks for the info,

    Wierdly enough the dongle with the VIPro 2 licence works on my mac but not the PC, i'm putting all the VSL libraries on my slave PC but can't access them as the latest update of VE Pro 5 requires a separate ViPro 2 instrument,

    Any thoughts?

    Best,

    NIck
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Nick,

    My thoughts regarding this problem are of quite a standard nature. This is the mantra of our support team and helps in a very high percentage of our support cases [:)]

    Please install the latest versions of all VSL Software (in your case VE PRO 5 and VI PRO) on both computers.

    Also make sure that you are using the latest eLicenser Control Center.

    Of course you need a license for VE PRO 5 and VI PRO available on both keys, if you´d like to use this software on both computers.

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    Hi Paul,

    All the software is up to date,both my dongles show Vir instrument and Ensemble - there is no distinction for ViPro so hard to see whether i am licensed for the basic standalone or VIPro 2 - i guess it must reference the purchased version?

    I wondered if i had multiple instances of ViPro registered to the same computer?

    I looked at my licences on the VSL site and there seemed to be a few extra ones!

    Can you please check this and also let me know how many machines i can licence with one purchase of VirPro 2.

    Many thanks,

    NIck
  • PaulP
    VSL Team
    PaulP

    Hi Nick, 

    VI PRO comes with 3 licenses. You have received 3 activation codes rigtht after purchase, on the 26th of January 2012, but you have not used any of them. 

    Hope that helps!

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    How strange!

    VIPro works fine in Logic on my mac but not on my PC,

    Is there any way the activation codes could be resent please- i don't have a copy of the email,

    Thanks again!

    Nick
  • PaulP
    VSL Team
    PaulP

    Hi Nick, 

    Probably a demo license that is still on the Mac key. 

    I have just resent the activation codes to your registered email address.

    Best, 

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • N
    N

    Thanks so much for clearing this up for me,

    Best wishes,

    Nick