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  4. PLAY v2.1.2 Problem - Product Does Not Exist
  • PaulP
    VSL Team
    PaulP

    Hi spwwuk,

    sorry to hear about your troubles. Did you try to open PLAY in a 32-bit instance of VE PRO?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • S
    S
    Hi paul I'm running a 64bit system. Will the 32bit version of VEP install? Cheers S
  • A
    A

    Why are you running 32-bit VEP? You should be running the 64-bit version so Play can run as 64-bit, not much point in having 12Gb RAM if you are in 32-bit mode. You can run the 32-bit VEP server, so that 32-bit programs (like Sibelius) can access the 64-bit plug ins.

    Your problem is likely to be to do with 32-bit vs 64-bit  mix up
  • S
    S
    I am running 64bit VEP on my 64bit system - that is why I set this PC up to run W7 64bit. Play is 64bit compatible and certainly runs in standalone mode that way, just not as a plugin in VEP. I think the problem lies in the Play install but I can't find that out (probably) without diving into the registry - and then I'd have to know exactly what I was looking for.
  • PaulP
    VSL Team
    PaulP

    Hi,

    AKAIK, PLAY works fine as a 64-bit plug-in on Windows 7 64 bit, at least we have not heard of any troubles in the last months.

    Please make sure that you´re using the latest versions of all software!

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • B
    B
    Post if you have trouble with Play. I beta allot of software and own all the Vienna suite software. If I can re-create the problem i will bug it and get it fixed. Software guys want everyone to work together without tape-ing aspirin all over the screen. Kind Regards, B
  • O
    O
    Make sure to have the latest Syncrosoft and iLok drivers installed too.

    I am having no problem loading Play into 32-bit VE Pro on a Mac (I know that may not help much but it's something.)
  • S
    S
    Thanks for the replies, people. I'm running the latest versions of all applications concerned - including eLicenser & iLok software Neither 64bit nor 32bit versions of VEP will load into Play. Play Standalone works fine. My Kontakt 4 loads into VEP fine in both standalone and server mode. I'm afraid I'm still clueless as to what's causing this!
  • O
    O
    At this point I would say this is a Play/EastWest issue because very few - if any - other people are having problems. Have you raised this issue with tech support over there?
  • S
    S
    Absolutely. Before I posted here. EW support is taking somewhat longer to reply than contributors here. Currently still waiting.................
  • S
    S
    Finally got it sorted with this piece of advice from EW Techsupport: When you open Play in Standalone mode, go to Settings >Other and check to see what library is showing in Play Interface. Make sure that the first library selected there is a library that you own. If it is one that you don't have, it will give that same error message when you try to open it as the vst.
  • P
    P

    For future issues with VE Pro and Logic, you can write jasher@eastwestsounds.com. Jay is a Certified Level 2 Logic trainer who now does this kind of troubleshooting separate from tech support.
  • S
    S
    Thanks but I should have mentioned: I use Pro Tools HD, not Logic. I'm sure this bit of info will help someone though.