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  4. [SOLVED] Lib Update for Special Edition not updating
  • PaulP
    VSL Team
    PaulP

    Hi emspace and rosindabow,

    sorry that I overlooked the other thread.

    I have tested the update on quite a few computers, OS X 10.6.3, 10.6.4 - no troubles there, 4 files were updated (actually the 4 Orchestral Strings Legatos, as you can read in the readme text that comes with the Library Update).

    We will be looking into it!

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    Hi Paul,

    Thanks for responding.  I tried the suggestions and nothing changed.  Please let me know if you come up with something.

    Thanks.
  • PaulP
    VSL Team
    PaulP

    Hi rosindabow,

    I´d actually install the Special Edition once again maybe on a different drive, just to be safe. The Library Update works everywhere on our systems, there might be an error on your harddrive (it´s rare, but possible).

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • E
    E

    Okay, so nearly two months later, installing/uninstalling/reinstalling (on different drives, too!) STILL gives me the "0 files were updated" message. I noticed the library update (according to the readme.txt file) is dated Janurary 31, 2008... I bought and registered my SE around October of 2009... so, is it possible then that the discs I received last October already contained the "fixed" samples and that's why no files are getting updated? I hope so because this is driving me crazy. [:|]

    Quick recap:
    - OS X 10.6.4
    - Vienna Instruments 4.0.5740
    - Lib-Update_90_Special-Edition_080708-OSX.app
    - "100 SpecialEdition" folder resides on an external SATA drive (and is correctly added via Directory Manager prior to running update)
    - After running the update, the console logs the message: The file /Users/{user}/Desktop/vsldaemon does not exist. (I noticed a vsldaemon2 in the activity monitor when running VI... a clue perhaps?)
  • H
    H
    hi Guys, I have the Special edition but I can't find any update on the website even in my user area? Where can i find it? Thanks a lot
  • E
    E
    last edited
    last edited

    @Hicks said:

    hi Guys, I have the Special edition but I can't find any update on the website even in my user area? Where can i find it? Thanks a lot

    Try: USER AREA > DVD INSTRUMENTS > Library Updates
  • E
    E

    I now moved my external sample drive to the inside of my MacBook Pro (via MCE OptiBay), but still no dice. [:(]

    I give up!
  • M
    M

    Dear emspace,

    our Library Updates don´t work correctly anymore in OS 10.6.4 and we are working on an update. I´ll contact you via mail regarding a temporary solution.

    Please accept our apologies for this oversight.

    Best regards,

    Maya
  • E
    E
    last edited
    last edited

    @Maya said:

    our Library Updates don´t work correctly anymore in OS 10.6.4 and we are working on an update. I´ll contact you via mail regarding a temporary solution.
  • E
    E

    Everything finally worked! Thanks for all your help Maya and everyone!!! [<:o)]
  • M
    M

    Thanks. I am glad to hear that it works now.

    /Regards,

    Maya
  • R
    R
    I read the readme file, then I close all other applications, then drag the update file into directory manager, and click yes to confirm update, then I see updating files, but it stays there....there's not any progress in 10 minutes.. the external hd is not flashing also All my vsl library are in directories... I have to force quit and would this make any problems?
  • cmC
    VSL Team
    cmC

    library update files have changed since maya posted the message - do you have the latest vienna software?

    and remember: only a CRAY can run an endless loop in just three seconds.
  • R
    R
    Yes , in fact I just downloaded the latest software and the latest library update files yesterday, and it's not working, it's like an endless loop and nothing comes up
  • H
    H

    Hello Rockman,

    We are exchanging several emails daily in support - please send me your OS, your computer specs and the used software versions. The Library Updates are rock solid. Did you restart your computer after the update?

    Best,

    Paul
  • R
    R
    I never complieted the update, it shows it is updating but there's no movement... WOuld you give me your email address so I can send you my information? Thanks
  • H
    H

    Hello Rockman,

    Simply write to , we have exchanged at least 20 emails within the last week....

    Best,

    Paul
  • R
    R
    Ah`~~~ It's you. Ok!:)