Vienna Symphonic Library Forum
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  4. Can't download Vienna Instruments Software
  • G
    G
    Hi Hetoreyn, thanx for the reply. I'm trying to get the VI player but in the software section of the user area I can only read this: "Depending on your purchased or registered products there are now files available for you in this category". For the record I've already registered both the library and the usb key
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Gaetano,

    and welcome [:)]

    Just to make sure: You are using this link, right?

    Best,

    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G
    Hi Paul, yes, i'm using that link but there aren't files to download. Everything is ok: I've downloaded the library, the manuals, I've registered the usb dongle (it's a Steiberg branded Syncrosoft key) but the VI player doesn't show up where it should.
  • PaulP
    VSL Team
    PaulP

    We will look into it.

    Thanks for your patience,

    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • H
    H

    Hi Gaetano,

    maybe the software downloads are not linked correctly to the Upright in our user area.

    I think you are the first user who owns exclusively the Upright and no other Vienna Instrument.

    We will fix it as soon as possible.

    Thanks for your patience.

    best

    Herb
  • G
    G
    Herb, thanks for the quick reply. I'm planning to purchase other (and bigger) libraries so, to introduce me (in a cheaper way) into the Vienna Intruments world, I decided to get the Upright first. Hope to enjoy it soon. Cheers, Gaetano
  • H
    H

    The VI software download link to Upright registration should be fixed now.

    best

    Herb
  • G
    G
    Thanks Herb, the link works now. What about Vienna Ensemble? It doesn't show up.
  • PaulP
    VSL Team
    PaulP

    Hi Gaetano,

    this will work very soon, it´s the second step [:)]

    Best,

    Paul 

    Paul Kopf Head of Product Marketing, Social Media and Support
  • G
    G
    Guys, you're great! Cheers, Gaetano
  • F
    F
    It was a little difficult for me too to find the section where to download the stuff but thanks to Christian's quick response, I was up and running in minutes yesterday. Terrific Upright Bass guys! I love it!!! It works beautifully with the VSL saxes (still my favorite instrument from Vienna SE funny enough). I threw a little Space Designer on it, added some brush kit from Logic 8 Studio and I was in jazz heaven! Love this new way of getting sounds! BTW- will we always have a link to the downloaded files we have purchased in case our HD blows up or fails. I have had 2 external HD's give up the ghost and I was not too happy about all of the music files I lost so I worry about this. I suppose I could burn a DVD copy of the files mind you.