I hope it's o.k. to tag onto this thread. I too, just purchased Appasionata Strings. and have made sure I have downloaded the latest updates for the Syncrosoft key, as well as the Vienna Library installer.

What I am encountering, is that upon launching the Vienna Library installer, and navigating to the package.info on the DVD, one of two things happens. Either immediately, or within a few minutes, the installer simply quits.

Or, the contents will begin to load, but after a few minutes, I get this message

"Cannot Read Installation Package (file is corrupted?)"

I tried copying the DVD contents to a folder on my desktop, and installing from that, but the same thing happens.

Ilio (where I purchased it from) doesn't feel that the DVD is bad, because it doesn't always quit or get the error message at the same point of installation.

I have 2 emails into VSL tech support, but haven't heard back, although I know it's a weekend.

Thought I'd post here, to see if anyone has ever had this happen before, and might know the cause.

Thanks in advance...

I'm no tech or anything, I too have had installation problems, but that sounds like a bad dvd. Ilio is ofcourse going to say it's not the DVD, I persoanlly have not had any luck w/that company. They have personalities similar to that of a flip-flop. But anyhow, if you e-mail Paul at VSL, he will be able to help, he's a good bloke.
p.steinbauer@vsl.co.at

I'm right with you man, dying to hear these things but have recently had to order a seperate hard drive as I didnt have enough space on my destination volume. Hope this helps

Let me know how it goes

Cheers

Yes, it is shocking that you need 16GB free space to install a 16GB library [8-)]

It's not shocking at all, I have people telling me that I can install on my current drive, then I have people telling me that a seperate hard drive is a requirement, so with someone like me who is new to Vienna Library's, you can see how it becomes confusing. Cheers

You spend way too much time online Simon, you sound bitter about something. What's wrong my man, no girls in Denmark?

Hi Jaimo,


I'm having the same problem, with the same messaged result, with the Woodwinds I disc I just bought, so I fished around past posts to see if we were not alone, and we're NOT!

Pasted below is a Q&A from a few months back, I'm going with the cleaning advice given and hoping for the best-Good Luck!!!



-DKW


hope it's o.k. to tag onto this thread. I too, just purchased Appasionata Strings. and have made sure I have downloaded the latest updates for the Syncrosoft key, as well as the Vienna Library installer.

What I am encountering, is that upon launching the Vienna Library installer, and navigating to the package.info on the DVD, one of two things happens. Either immediately, or within a few minutes, the installer simply quits.

Or, the contents will begin to load, but after a few minutes, I get this message

"Cannot Read Installation Package (file is corrupted?)"

I tried copying the DVD contents to a folder on my desktop, and installing from that, but the same thing happens.

Ilio (where I purchased it from) doesn't feel that the DVD is bad, because it doesn't always quit or get the error message at the same point of installation.

I have 2 emails into VSL tech support, but haven't heard back, although I know it's a weekend.

Thought I'd post here, to see if anyone has ever had this happen before, and might know the cause.

Thanks in advance...

Hello

I've just purchased the Vienna Instruments Orch Strings I & II. The Orch strings I just will not install. After inserting the DVD #1 and following the instructions eventually it gets stuck on Violins 17.dat and an error message appears saying:

"Cannot read installation package (file is corrupted?)"

I've tried it about 6 or 7 times now and exactly the same thing happens. What's strange is that the Orch strings II had exactly the same message except that when I tried it for a second time it worked fine....?

Has anyone seen this before, I think it's most likely something to do with the disc.

I've downloaed all the current software and registered the VI's.

Any help greatly appreciated
Jim
Sat Nov 18, 2006 9:40 am

Conquer
Member


Joined: 28 Sep 2006
Posts: 35



Hi Jim,

I've had a few similar problems installing the VI libraries. I suggest you examine the surface of the DVD's to make sure there are no scratches or finger marks (if they're scratched, ask for a replacement) and make sure your DVDR drive is well-ventilated - I found the problem occurred more in the heat of last summer. What worked for me (once) was using a CD lens cleaner (a CD with little brushes which you insert in the drive and run for 30 seconds or so) prior to installation.
Sat Nov 18, 2006 10:19 am

JimineySnicket
Junior Member


Joined: 06 Jul 2005
Posts: 16



Hi thanks for that. You've confirmed my suspicions! The DVD does have a little smear on it so I'll try giving it a clean.

Thanks again
Jim

Jaimo, DKW, ther are indeed some known issues with DVD-drives and unfortunately this affects also a series of macs (especially earlier super-drive models). as posted earlier the main reason is an outdated or bad firmware in DVD-drives, another reason is heat insufficiently carried off - both leads to having the laser loosing focus.

we have an older mirror-door here which also refuses to read DVDs from time to time - the message *package.info corrupted* is then the more misleading, because what cannot be read is the file where the packacke.info is pointing to ...

of course it is always possible one or another DVD has a mechanical defect (eg. scratches, dust) from the manufacturing process, but in almost all cases it's a hardware problem - the DVDs itself are far within the current specification, as we have tested a significant sample.

please consider the solution for mahlon lately - as soon the right firmware was there everything could be read flawlessly. if you notice a DVD to be unusually hot when changing to the next, i'd recommend to pause a while to prevent overheating of the drive.
christian

@Dbrown22 said:

What's wrong my man ...

ehem ... whereas i tried to describe accurately what is possible, what is recommended and what would be ideal it looks like your comments are not so accurate sometimes ...
christian

@Dbrown22 said:

It's not shocking at all, I have people telling me that I can install on my current drive, then I have people telling me that a seperate hard drive is a requirement, so with someone like me who is new to Vienna Library's, you can see how it becomes confusing. Cheers

You spend way too much time online Simon, you sound bitter about something. What's wrong my man, no girls in Denmark?

I wonder how you know how much time I spend online. Do you have some spycam installed here that I haven't seen? Please, move beyond the cliches... As I said - work on the attitude problem...

The problems you are encountering are self-made.... Had it been a faulty DVD, it would have been something else. But this is BASIC BASIC knowledge, that to install something that takes up XXX mb's, you need at least that amount of free space on your harddrive. Even my mom knows that.

simon, i'm always trying to take into consideration our users are primary musicians and not computer wizards ... therefore it sometimes happens, something which might be obvious for the IT-pro doesn't look relevant for the music-pro.
although i'm trying to ask or explain things as simple as possible sometimes my wording becomes too technical or leads to misunderstanding, also related to a sort of language-barrier ...

i'm sure we can work it out even without the help of mom and dad
christian

cm, haha yeah let's hope that. But blaming VSL for this is just plain silly. If I buy a sample collection it is my problem, and my problem alone, to find the space to install the thing. Heck, that's the least of problems that can occur.

Thanks for the help fella's.

Unfortunately, at this point I can only conclude it is a defective DVD.

I just tried it with an external DVD unit I have, free from heat issues, and the same thing happened. 4 times in a row.

Besides, the DVD player in my 2 gig G5 has never faltered, and in fact, has successfully loaded the 3 other Vienna VI libraries I own. And just a few days ago it loaded another sample library without incident.

I'll certainly be calling Ilio tomorrow morning, to see about a replacement disk. If there's anything else I could try, I'm all ears...

Hey, one thing I have noticed, that may be my ignorance, is that icon of the package.info on all my other Vienna VI DVD install disks is a white piece of paper with the corner folded over. Just like all the other content icons on the disk.

But on the Appasionata DVD, the package.info icon is a green box, with .exec on it, which is what I've seen before when it's a windows app.

Any chance that has anything to do with it?

@Jaimo said:

"Cannot Read Installation Package (file is corrupted?)"
.

I got that several times while trying to install. In the end everything did install but took 5 very frustrating days to get the symphonic cube library installed.

It seems this can be caused by the DVD drive overheating, so maybe starting from a fresh boot up after resting it is required.

I also had many errors telling me to install DVD 2 when that was the one I just installed. In the end I think its all OK. You just need to persevere, be patient, repair lots of permissions

Thanks Pete. I actually had tried first thing this morning, and I repaired permissions more times in the past 2 days then I care to admit.

However, Paul at tech support encouraged me to try another computer, if I could. I was skeptical because I had tried an external DVD drive, and still had the same results.

However, I was able to install the content DVD onto my laptop, after downloading and installing the syncrosoft license and Vienna Library installer, onto that computer as well.

After the install was complete, I simply moved the .dat files over to my main sample hard drive, and then used the Vienna Directory manager to recognize the new folders.

So I'm finally up and running. Thanks to everyone for the suggestions.