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  3. VSL tool authorization

  • VSL tool authorization

    V
    V
    I've now applied for the VSL tool re-authorization twice in the past two months and gotten no answer.

    I've got a project that really needs it -- and NOBODY is responding. Who do I contact? Can somebody please give me a hand?

    HISTORY: I upgraded to the VSL instruments, but I still use the VSl tool setup with the old performance files on the 3 PCs I have in the studio -- and for some reason, when I apply for an authorization, I "too many authorizations" and that someone will contact me. Nothing.

    The problem may be (in VSL's eyes) that I've authorized the SAME computer more than three times (hard drive failure after hard drive failure -- thanks, LaCie) -- but if the computer ID is always the same, why are they being counted as different computers?

    Stew
  • H
    H
    Our support adress is support@vsl.co.at

    Maybe you should check if any reply emails are blocked through a spam filter by mistake?

    If you give us your email adress I could try to track your previous support requests.

    best
    Herb
  • cmC
    VSL Team
    cmC
    stew, indeed there seems currently to be a problem delivering email to the domain your email address belongs to from our side - i'll retry.
    you could send me the computerID you like to have activated also via PM here in the forum and i'll reply using the same method.
    sorry for the inconveniance, christian

    ps: i've noticed a change of the name and email in your record lately - it would be nice if you could comment on this too ...
    and remember: only a CRAY can run an endless loop in just three seconds.
  • V
    V
    Fixed. Yay! Thanks, guys.

    Stew
  • T
    T
    last edited
    last edited

    @videohlper said:

    Fixed. Yay! Thanks, guys.

    Stew


    I've had same problems. I'll try to send request via other email.