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  4. [b]package.info doesn't show up on library dvd[/b]

  • [b]package.info doesn't show up on library dvd[/b]

    A
    A
    Does anyone know why on my brand new Rain pc I can't see the package.info file to install my vi's? All of the installer discs for my instruments do the same thing. My computer either crashes or slows down and when the drive does show up there is no package.info file to select from the library installer. I'm baffled.

    Andrew [:'(]
  • cmC
    VSL Team
    cmC
    andrew this sounds like you are running some anti-virus application on your PC, which is trying to scan the 9 GB data on your dvd first [;)] and possibly also prevents access to a file with the extension .info ....
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • A
    A
    Yeah,
    That certainly sounds like what may be happening but I don't have any antivirus software installed on this machine and when I go into the XP Security Center it looks like everything is turned off. Could there be a setting in there I am missing? Thanks for you help on this.

    Andrew
  • cmC
    VSL Team
    cmC
    does the DVD show up *normal* (including the package.info on DVD1) in an explorer window (my computer)? do you notice a significant delay until the content of the DVD is displayed? do the files copy to a location on a harddisk? is the DVD noticeable hot when you take it out again?
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • A
    A
    Just got off the phone with Rain and the problem was a firmware update for the dvd drive. BTW, the support for this machine is fantastic. Highly recommend them. Thanks for you help.

    Andrew
  • cmC
    VSL Team
    cmC
    great to hear everything works again.
    this element model looks nice ... and certified for cakewalk also sounds good
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • A
    A
    Yeah, installing everything right now so far without issue. The computer screams and having that kind of tech support where they just are nice and log in remotely and go to work fixing it. I didn't even get the usual "it's not our software, call them". They were like "we will do this until we figure out what the problem is and we'll give them a call if we can't resolve it right now". After a good 19 years or so of being hung out to dry by every manufacturer of every piece of gear it is really comforting to know I have someone to call when my machine bites it an hour before I'm supposed to deliver something to a client. Anyway, enough of my rant on tech support. Anyway, thanks again for your help.

    Andrew