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  4. Oh oh...Syncrosoft

  • Oh oh...Syncrosoft

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    Syncrosoft v5.0.2.2

    Moving licenses from an old Cubase dongle which was full to new Vienna key.

    I've moved the Cubase license, successfully

    I then moved the first of the VI licenses, again successfully completed

    But when I went back in the move the next VI license, I was taken to a page "The previous license trasnfer has not been completed...."

    Please select the incomplete license in the drop-down [there is only one available]

    I do that, am taken to the license transfer page, press start, am told "License tranferred succesfully....", but when I go back to transfer again, I'm back into this same loop.

    Dont want to lose the license.....
  • D
    D
    How strange. I am in the middle of a very similar situation.
    I just bought a new Vienna key, becuase my old Syncrosoft didn't have enough room to complete a download of "extended" licences.

    I have transferred basic licences to new VIENNA key.
    I have completed the interrupted download session of the extended licences to my old key .... I can see them and and use and I got a successful confirmation message.

    However, everytime I start of the Control Centre I get a warning the licence download was interrupted .... and it won't let me move the extended licences from my old key to the new Vienna key. I presume becuse it thikns the download is incomplete.
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    VSL, Please help with this license problem......

    I cannot get the license beyond "Pending", even though every time I try and complete the transfer, the process says that the license is transferred successfully.

    This has also blocked any further license download/removal or transfer, so I cannot load the remainder of the full Symphonic cube which I have purchased to either device.
  • cmC
    VSL Team
    cmC
    drew, andy ... it seems you both are stuck with the *upgrade* license to extended ... please try to use the *license upgrade wizard* instead of the *license transfer wizard* to complete the move.
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • D
    D
    Have tried just once again for luck ... but to no avail.

    To be clear, I do have all the extended licences I ordered now.
    Its just that the licence control software keeps forgetting.
    Its got itself into a mess.
    There are two downsides;

    - I keep getting bugged to finish my download/transfer/upgrade.
    - I can't move the extended licences onto my new Vienna key, while it thinks this.
  • cmC
    VSL Team
    cmC
    drew, you have them but you need to move them ...
    pleas try (as written) to use the upgrade wizard instead of the transfer wizard - of course both keys have to be attached.
    during this process you are possibly asked to point to the license you want to upgrade, but this should be choosen automatically.
    the result should be a master (already on the new key) and an upgrade master (the one you are stuck with) added to the new key (and removed from the old one)
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • A
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    Hi Christian

    Where's the license upgrade wizard? It isn't available to me.

    Wizard menu options in my syncrosoft are
    License Download
    License transfer
    License Removal
    Activate Date Licences [grey & unavailable]
    Activate Link Licences [grey & unavailable]
    Empty trashcan

    Perhaps I went about the transfers in the wrong sequence

    I transferred the Cubase license first - this was accepted and transferred.

    I then tried the VI woodwind II & II L2 -
    AS Drew mentioned in an earlier post, this also says "Master Collection" in my license list

    Hope we can sort it...
    Andy
  • D
    D
    solved it Andy, but not as cm suggests.

    In the wizard that says "transfer interrupted", instead of trying to continue with the old session, select a "new". A new transfer starts, and completes. It is then possible to move the licence to the Vienna key.

    However in my menu I could see the option "Licence Upgrade", so your problem might be slightly different.

    so, only 6 days to solve a dongle problem.
  • cmC
    VSL Team
    cmC
    sorry, my fault ... it should have read *download the upgrade license* (from standard to full) - sometimes the different wording confuses myself
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • A
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    Glad you got sorted, Drew, but sadly, I'm still in there....

    I'm in a loop which will not let me out of the "License transfer is Pending" process.
    When I respond to the "Transfer Pending" diaslog, I'm taken to a [new]
    "Welcome to the License Transfer Wizard" page. This page has one drop-down box available, to select which [pending] license you wish to continue to transfer.

    The box contains a date and time-stamp - which have an entry of 2006.06.07 12:08:56 - thats the time yesterday when I tried to transfer the license. That's the only entry in my drop-down box.

    Underneath, it shows two boxes where the serial numbers of the old and new key are visible, but unavailable for edit.

    My only viable action is the "Next" key, which takes me to the internet connection page. Again, the only viable action is "Start".... I do that, and shortly afterwards, I get a "license succesfully transferred" dialog. Exit it, click "Finish", and I'm taken back to the LCC window.

    However, the LCC window still says "(Transfer Pending) Master Collection", and I'm back in the loop again.

    By the way, it says "Transfer Pending" on both the old and the new key.

    Christian, I havent seen any option saying "Download upgrade license" in all of this.

    Andy
  • cmC
    VSL Team
    cmC
    so to speak an *upgrade license* is something you download by entering a code for an extended library.
    in your case it looks like the transfer of the *master license* aka *standard library* is pending - is this right?
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • N
    N
    Hope you don't mind if I join in, but it seems I have just fallen into a similar predicament, except that I am not transfering any codes from one dongle to another.
    I was trying to download my WWd II licenses through the wizard when it stopped following an error message about something else trying to access the protection device. This was confucing as all I had done is launched Firefox (something I would suggest you don't do as you try and complete a download - it appears to play havock with the dongles. I'm beginning to note that when Firefox has been started, my VI doesn't work, but have yet to confirm this for certain.).

    I restarted the LCC as per instructed and began the process again only to be told that I had a 'transfer pending' license and in order to continue I had to have the other protection device connected to complete the process - I only have one and I was downloading not transfering. It wants me to select a target device, and the only one I have it won't let me select.

    What should I do...?

    Once I have this sorted I also know that I have to work out why I never get a VI interface when I start up, either in stand alone mode, or from within Logic as an AU. It gets as far a scanning licences, bounces in the dock for a while before proceeding to do nothing further. In Logic it just spins the magic colourful ball at me. As a stand alone, it does nothing.

    It was all working so beautifully before the new parts arrived, and now it doesn't work at all, (oh woe is me and all that...). I've redone all the files in the manager, restarted countless times, and all to no avail. The only thing I don't think I've done correctly is putting in a Vienna Intruments Custom Data file on the internal HD - where would it live if not in with the samples on my external HD?

    All ideas gratefully recieved.

    Best

    Nick
  • A
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    Much the same situation still, Nick.... it WAS all working so well

    I got a new dongle with the first five sets, loaded them onto computer 1, decided to put the next five sets onto computer 2 for processing reasons, had a Cubase dongle on that machine, after loading two extra licences the dongle says "full", so I got in touch with Time & Space, ordered a new Vienna key, when it arrived started to transfer all licences to it, transferred Cubase ok, next I tried Woodwinds II, and here I still am, two days later, cant either go forward or back, can't load the remaining libraries 'cos I cant load their licences.......

    I'm deep in the brown stuff....session starting Monday morning, having promised great things....ho hum!

    Andy
  • A
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    Just struck me...I too am firefox.....anything there?

    Andy
  • N
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    Hey Andy

    Just started a new thread as not only can I not finish this transfer business, but since I started adding all the new instruments I've not been able to launch VI at all. Been trying again since I put up the reply above, including starting the machine and not opening anything but VI. I think it's Syncrosoft not Firefox, though the transfer problem may have been related to me launching Firefox as it was downloading the licence. However, I had problems with the first round of VI samples and Syncrosoft. Turned out for that one I needed a powered hub for my USBs - this new problem might be slightly more complicated than a conflict with Firefox, though. I wouldn't know where to start to discover if it is a conflict.

    Do you have any of the original VSL still working or are you relying on the VI for that extra bit of finesse? It may be more work and need a lot of freezing tracks, (not a great prospect admittedly) but you could still get some sharp results from the old packages. Fairly banall advice I'm afraid, but I'm with you in spirit, though fortunately not in location - more brown sticky stuff doesn't appeal at the moment! If I manage to crack a solution, you'll be the first to know, but please don't hold your breath (just your nose).

    Enough with the cheap gags - I hope you, me or someone works something out as I can't believe it's just us - it's not like it's rocket science! Best of luck.

    Keep the faith,

    Nick
  • P
    P
    nick, i don't think it's anything to do with firefox. whilst i have been (touch wood) generally lucky with the syncrosoft stuff (even though it takes ages to load the first time), i too get this USB thing occassionally, where it tells me i have a problem with the woodwinds,and to put the dongle in another port. I tend to restart the computer, give it 5 minutes, disconnect the dongle and reinsert it, making the sure the red light's on on the dongle. (sometimes, for some reason, the red light doesn't come on without me doing this), and then startiong up Digital Performer again. Then seems to work fine. man, this syncrosoft thing is a pain...
  • N
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    Paul,
    I agree and in fact am beginning to wonder if I don't have a faulty usb port on the front of my tower. Problem is getting fixed means taking a day off to drag the thing up to London and Regent Street - not helped by the fact it's an American voltage model as I was living more permanently in the States when I bought it. (The Apple Store where it came from promised me that the cover would last when I moved, but they lied!) And even then, I'm not convinced that it will solve it - the dongle is far more likely to be the culprit.

    I'm absolutely stumped. I've done all the things things you tried too but to no avail, and I'm hoping one of the moderators looks at my other thread and offers a new way to expolore. My next effort is being directed towards re-installing the woodwinds II and re-linking all the files, again, though I fear the dongle will still hold the same information. Also, something about a Custom FIle I still don't understand and may be affecting the whole problem. I'll be on and off the forum all day, but, no doubt like so many others, I just don't have time to deal with this at the moment.

    What would happen if I deleted the WWd II off the dongle and started the process of installing them again? Would a new temporary license be placed on the Dongle during the install and would I then be able to complete the License Download? Is it possible then to get another unlock code from VSL or do I use the original one still? Any ideas? Would this process also help Andy at all, presuming it would work?

    Nick
  • A
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    Hello Christian

    Any developments with Syncrosoft?

    It seems there are quite a few people with license transfer/download problems again.

    I have a "Transfer pending" license on eacgh of two keys, so I cant go ahead or backwards......

    Andy
  • cmC
    VSL Team
    cmC
    andy ... is there a third key in the play? i can only see 2 registered ....
    did the error occure when you tried to move WW2 to an older steinberg key?
    christian aka sherlock [;)]
    and remember: only a CRAY can run an endless loop in just three seconds.
  • A
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    Hi Christian

    No, just two keys, one [the old one] a Steinberg Cubase key, and a new Vienna key.

    I dont believe that either of these could cause the problem, but lets eliminate them anyway:

    1] I had not registered the new Vienna key on your website prior to transferring
    I have done so since, but I don't believe this should cause a transfer problem?

    2] I started with WWII...should I have done WW I first?

    However, I am now all locked up and can't do a lot......
    well, I suppose that means I can watch the football....

    Andy