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  4. Syncrosoft License Control and Vienna Instruments Problems

  • Syncrosoft License Control and Vienna Instruments Problems

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    I have plain had it with Syncrosoft License Control and Vienna Instruments. it's impossible to get any real work done with this buggy, take-over-your-mac, pathetic excuse for professional software.

    Monday morning this is all going back to Ilio -- maybe in 8 or 9 months when this software is really ready for public release will I reinvest. For now, I'm going back to my Kontakt versions.

    I've spent so much time AGAIN trying to get this to work, but enough is enough. And there's no phone tech suppport that I'm aware of. What is the reason why I'm continually getting Syncrosoft License Errors? All I'm getting is continual spinning beachballs. And when it did work once or twice last week, it took a month of Sundays for DP to open up with 10 VIs. And these floating windows from hell that NEVER go away -- please! I'm a reasonable person, and if you Google the world to see if I've ever been driven to point to complain this much about music software, you won't find any like this from me.
  • M
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    you got PM...

    Maya
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    Hi Maya,

    Thanks for offering to help, but I've already made sure the Vienna Key was plugged into the front port on the G5 Quad weeks ago, directly and without a hub. At that time I also installed SLCC 5.0.2.0. After many problems initially I finally got it to work briefly at that time, but upon booting the standalone version yesterday, the problems are back. I'm afraid I've just wasted too much time already, and I have a ton of music to write in very little time.

    In addition to these problems, and while I respect the VI as a marvelous achievement, I'm not comfortable working in the environment created by the display GUI and floating window behavior of the VI. I find this combination very disruptive to my workflow, and am happy whenever I don't have to use the Vienna Instrument (which, at this point I couldn't use even if I wanted to). Even when I switch to a different app the VI's floating window is there blocking my view of the program! And that's not to mention all the display GUI windows that start to accumulate as you add VIs.

    I think that perhaps in 6 months or so when hopefully the display GUI and floating windows are gone, and SLCC is working, I may come back. But for now, I'm very happy with all my Kontakt versions of the library and it's inherent user friendliness.

    Many thanks,

    Gary
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    Hi Gary,

    I've been anticipating this new Vienna Instrument, but was struck with a blow when I realized they used syncrosoft. Wished they had chosen iLOK instead. I have the Scarbee rhodes VI which used syncrosoft and NO MATTER what I do...I could never get it to work. I bought the Scarbee in November 2005 and still have NOT been able to use it. So I swore off anything that has to do with syncrosoft. It's a shame because I really wanted the Chamber Strings. Any other library that's similiar to chamber strings you could recommend. I use DP as well.
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    iMAS -- I've tried to keep it going before returning it to the dealer by doing the installation and everything all over again for the 3rd (maybe 4th) time, and got it to work all to find out that in DP the Vienna presets are not always remembered. The other day I notices all 10 instances had no presets loaded anymore! Nothing I could do but reload them all. I guess I'll wait a little longer to decide what to do.
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    Looks like I have everything working again. With 10 VSIs in DP, it's taking way too long to boot DP. About 8 minutes–not acceptable when under tight writing deadlines. Multiply 8 minutes by the average of about 10 openings of DP files per day, for different cues, crashing, etc. and you can see that over an hour of precious time is wasted. I see that once VSL gets to the loading phase, things start happening very quickly. Is the bulk of the time we are waiting due to the VSI looking for license authorization? If this is the case, I hope a fix is on the drawing board.
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    @iMAS said:

    Wished they had chosen iLOK instead.


    the grass isn't any greener with pace/ilok. i developed a software program and wrapped it with pace. stupid move as i was completely overwhelmed by tech support calls. i lost more money on that than i would have on piracy. the lesson learned is nothing with invasive copy protection gets near my machines. no logic, waves, not to mention vsl. i hope they're watching and fix their mess, but it doesn't help when professional users i know (and not just 15 or 20) can't think seriously of the new and improved vsl.
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    @iMAS said:

    Wished they had chosen iLOK instead.


    the grass isn't any greener with pace/ilok. i developed a software program and wrapped it with pace. stupid move as i was completely overwhelmed by tech support calls. i lost more money on that than i would have on piracy. the lesson learned is nothing with invasive copy protection gets near my machines. no logic, waves, not to mention vsl. i hope they're watching and fix their mess, but it doesn't help when professional users i know (and not just 15 or 20) can't think seriously of the new and improved vsl.

    Purely as a matter of interest Martin, what are you using for a sequencer? (If you are using a sequencer.)

    Regards,

    Alex.
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    @Martin Bayless said:


    the grass isn't any greener with pace/ilok.


    I have a couple softwares that use ilok...so far, no problems.


    Anyways, I think I'll still get Chamber Strings eventually when things starts to run more smoothly.
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    For the record, I have never had one problem with iLOK and it is not an obtrusive piece of software causing nonsense like this.

    My vote is VSL moves to iLOK, this thing is a pain.

    TH
  • M
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    hi alex. digital performer for everything - including notation, unless parts have to be extracted or something needs to be sent to a publisher.
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    @Martin Bayless said:

    hi alex. digital performer for everything - including notation, unless parts have to be extracted or something needs to be sent to a publisher.


    No dongle in DP? Interesting.
    I should say at this point, the many years i used Cubase with the printer port based red dongle were relatively trouble free, once i'd removed explorer from Win98 (with the help of a clever piece of software called 98 Lite pro. Still to this day the most stable Win system i ever had.)

    I'm not sure that VSL have as big a part in this, as is being portrayed. Any CP for Win based systems have to be pretty flexible to work with so many different variations in configuration. And even the Cubase 'Brick' needed a bit of coaxing from time to time to recognise and work in a new or modified system. Mac doesn't always fare so well either, with the Logic dongle suddenly stopping, or changing its mind. It would be better for all if the CP 'lottery' didn't impact so much on work practises, as the number of variations in degrees of success seems to imply no particular pattern, aside from the openly recognised bugs. That's the difficult bit i guess for VSL and the CP company. One fellow has no problems, and another has all of them.
    [[:|]]

    You made an interesting point Martin, about your excursion into software development and the problems you had with CP. Is it that difficult to marry the two, software and protection, and get them working well together? Or do variations in hardware pose the most issues?

    Regards, and good luck to you all. I hope your problems are short lived, and you can get back to writing music. (for most of the time anyway.)

    Alex.
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    i think variations of any sort, hardware or software are the problem because it just isn't practical to test out every combination users will encounter. generally, the less invasive the protection, the better for maximum compatibility. in other words, a simple enter a key once and you're on your way is much better (like digital performer among others) than hard drive finger printing. it's not as secure but niche markets like vsl tend to protect themselves simply because there aren't as many people trying to hack around the protection. the vsl mindset is obvious in its paranoia of users adapting things for themselves as their products have become increasingly more user restrictive. fortunately, its a rookie mistake that will probably be corrected if they're going to survive. the bigger problem for vsl is their symphonic edition was so good that users just don't need to put up with the latest junk. if vsl embraced and built upon that rather than fought it, everyone, including them might be better off.
  • cmC
    VSL Team
    cmC
    martin et al, we hear and we see currently several problems related to the copy protection we decided to use, but we are sure this will be ironed out soon.
    on the other hand, just as a single example, we know form a major company using, producing and publishing stuff using the vienna symphonic library's pro edition without ever having licensed a single product. of course this data also gets widely spread from their servers and do _not_ encourage others to license the so pirated stuff.

    so please understand the copy protection was simply a constraint to put VSL into a position beeing able to produce more libraries during the next years
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
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    personally,i don't have a problem with copy protection, just so long as it works, and, most importantly, you're not aware of it while you work.

    i'm sure there's a reason why they went with this syncrosoft system, but i can't work out why. it seems uber-cumbersome, slow and v unreliable. i've been using Ilok with mach 5 for a couple of years, and never even thought about it after plugging it in. IMO, that's how it should be - working away invisiblly in thebackground. i sure hope the VSI team get it worked out soon. v annoying, and time-wasting. (on a mac os 10.4.5 and Digital performer).
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    @cm said:

    martin et al, we hear and we see currently several problems related to the copy protection we decided to use, but we are sure this will be ironed out soon.
    on the other hand, just as a single example, we know form a major company using, producing and publishing stuff using the vienna symphonic library's pro edition without ever having licensed a single product. of course this data also gets widely spread from their servers and do _not_ encourage others to license the so pirated stuff.

    so please understand the copy protection was simply a constraint to put VSL into a position beeing able to produce more libraries during the next years
    christian



    I think you should publish the name of that company so that we may all refuse to do business with them.
  • cmC
    VSL Team
    cmC
    IMO it doesn't help to publish a name without having the irrefutable proof (one which stands firm 200% at court) of a license violation, and even then i think it would make more sense to receive the license fee [;)]
    and remember: only a CRAY can run an endless loop in just three seconds.
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    @paul lm said:

    personally,i don't have a problem with copy protection, just so long as it works, and, most importantly, you're not aware of it while you work.

    i'm sure there's a reason why they went with this syncrosoft system, but i can't work out why. it seems uber-cumbersome, slow and v unreliable. i've been using Ilok with mach 5 for a couple of years, and never even thought about it after plugging it in. IMO, that's how it should be - working away invisiblly in thebackground. i sure hope the VSI team get it worked out soon. v annoying, and time-wasting. (on a mac os 10.4.5 and Digital performer).


    Invisibility. Wholly agreed.

    Not only do I not mind copy protection, I think it's crucial to have it with VSL/VI. I certainly don't want anyone else accessing my investment without permission-- and I don't want to see VSL get hurt by pirates.

    But there are days when I'd like to use VI and dread doing so or avoid it altogether because I just don't have the time and energy to deal with some potential new glitch arising as a result of LCC. Too often, time and energy set aside for creativity are spent on fixing problems. Entire days are lost, and the sheer fatigue of dealing with the glitches simply saps any desire to do anything but to save VI for another day. VI doesn't deserve this. The VSL team doesn't deserve this, and legal VI owners don't deserve it.

    Copy protection should make pirating a miserable and discouraging process. It's odd to hear that someone has managed their way around this while legit users are hitting a firewall of authorization issues.

    Recently, none of my USB dongles worked, and all software related to those dongles had to be totally reconfigured before I could get any of them to work properly again. Needless to say, the entire nightmare began with a Syncrosoft warning. That was a few days ago, but I've not had the will to use VI since.

    I do hope all this gets sorted out soon.
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    Compared with other versions of VSL stuff (Giga, Kontakt, EXS) it would appear a significant percentage of forum traffic is concerning removing the blocks stopping the VI's actually working. so it would appear we have a great new bunch of programmes and higher def samples but they are still just out of reach for professional work.

    I have to admit to still using my Pro edition for current projects - partly learning curve, partly as the full library is not yet available but mainly due to speed limitations of VI load and liability of potential bugs.

    I'm sure as expressed earlier that VSL are aware of the grief and are concerned, equally they would have researched the options for copy protection
    (a requirement I totally agree with - I don't want a producton tool I've invested $10,000 turning up pirated causing unfair competion and a reduction in further development and pro support from VSL)

    I would wonder if this is now a time for VSL to consider reviewing the current protection arrangements to see if there is a more reliable and less system intrusive option.

    Julian
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    @julian said:


    I would wonder if this is now a time for VSL to consider reviewing the current protection arrangements to see if there is a more reliable and less system intrusive option.

    Julian


    I couldn't agree more. I mean, I'm confident VSL will get their part right (fixing bugs and slow loading times, etc)...but if syncrosoft can't get their act together...then so what, VSL VI's are still going to be unreliable. The only thing that is "currently" keeping me from buying VSL VI is syncrosoft. Isn't that a shame...

    Btw, how long has this syncrosoft company been around now...I'm just surprised that they're still in business.

    Btw, I've heard that Digital Performer 5 will now use iLOK also...but I don't mind because I've never had any problems with ilok. Just plug it and forget it.