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  4. Is VSL support no longer what it was ?

  • Is VSL support no longer what it was ?

    S
    S
    In the past I had a few times to contact VSL support for small issues and I always got a fast reply (within the same day).
    This time I sent them a message about VI ordering 4 days ago and am still waiting for the answer...
    Is VSL support no longer what it was... or are they currently THAT busy ?
    ----
    In fact I requested some clarification about
    - pricing (how much it would cost me to upgrade my Solo Strings lib to the full Solo Strings VI... I assume it's €375 but I'm not sure)
    - ordering : I did try and pre-order the Solo Strings VI on VSL shop, but I'm just offered an option for the regular lib at €345... No upgrade path (hence my confusion).
    Will somebody know and help ?
    Thanks in advance !
  • cmC
    VSL Team
    cmC
    sirbellog, sorry if we overlooked your request - indeed we have been a little bit busy during the past weeks.

    upgrade price: you're right. standard 345 + extended 445 = 790 - discount for Horizon solo strings 415 = 375

    for technical reasons it is currently only possible to order standard libraries in our webshop. reason is that a few cases for discounting the extended libraries are buggy (dicount is lower as it should be for certain combinations of registered products) and we don't want to present you a wrong price. this should and has to be fixed soon.

    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
  • S
    S
    Thanks Christian for your reply,
    and sorry [[;)]] for the somehow provocative title of my post, but it's true I was a bit p... off by the lack of feedback [:'(] (you maybe spoiled me in the past by being too responsive ?)
    --
    Well, anyway getting this new exciting engine with all extended solo strings samples for 375€ seems quite an acceptable deal.... looking forward to it.
    If it turns out to be as groundbreaking as I suspect, my Chamber Strings will be next on the upgrade list...
    ---
    BTW, since I seem to have caught your attention in those busy days :
    - any update regarding the availability of the VIs ?
    - I also own the woodwind ensembles, and saw no VI for it. Is it planned ?
    - Same question in fact for classical guitar and saxophones...
  • H
    H
    woodwind ensembles are integrated into VI Woodwind I

    best
    Herb