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  • Dongles

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    As it seems that the CP will be dongle based, how will that affect those of us who want to run the SC on multiple machines?

    DG
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    cm answered that question already...

    @Another User said:

    you need to have a VIENNA KEY attached to the computer you want to run a collection, but you can run each collection on a seperate computer if you want.


    So, you'll be able to put each collection on a separate machine.

    Regarding the dongles, I wonder if the policies regarding them will be similar to the Pace iLok. In other words, if you lose your dongle, have you completely lost the license for your software? If so, this is going to be an added worry for those traveling with this software (especially those with multiple dongles).

    Lee BLaske
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    thats why you should have it insured. Actually a basic renter's insurance should cover it to a certain extent.
  • cmC
    VSL Team
    cmC
    we will keep up the *good habit* to ask you to register your VIENNA KEY number besides your products. this will give us and you the option to re-create licenses in case a dongle dies or get's lost.
    it is no secret, that the VIENNA KEY is an eLicenser from syncrosoft. this offers also the option to activate a license on any machine connected to the internet and then use it on a not networked DAW
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
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    @magates said:

    thats why you should have it insured. Actually a basic renter's insurance should cover it to a certain extent.


    A lot of them don't. You really need to check. Software licenses, which are essentially intangible, can be tricky to insure (especially if you're traveling with them).

    Lee Blaske
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    I didn't realize that, well my only dongle really is for logic at this point.
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    @cm said:

    we will keep up the *good habit* to ask you to register your VIENNA KEY number besides your products. this will give us and you the option to re-create licenses in case a dongle dies or get's lost.
    it is no secret, that the VIENNA KEY is an eLicenser from syncrosoft. this offers also the option to activate a license on any machine connected to the internet and then use it on a not networked DAW
    christian


    Excellent. That eliminates the worry. This is obviously superior to the dreaded iLok.

    Lee Blaske
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    @cm said:

    we will keep up the *good habit* to ask you to register your VIENNA KEY number besides your products. this will give us and you the option to re-create licenses in case a dongle dies or get's lost.
    it is no secret, that the VIENNA KEY is an eLicenser from syncrosoft. this offers also the option to activate a license on any machine connected to the internet and then use it on a not networked DAW
    christian


    I'm glad to hear this, as other software providers not only don't allow you to use their products on multiple machines, but try to make you pay again if the dongle dies [8-)]

    Now all I need to hear is confirmation that this all works with FX Teleport (I think that you've already confirmed MOL works).

    DG
  • cmC
    VSL Team
    cmC
    MoL i can confirm, we have not tested it with FX already, but i don't see a reason why it shouldn't work
    christian
    and remember: only a CRAY can run an endless loop in just three seconds.
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    @cm said:

    MoL i can confirm, we have not tested it with FX already, but i don't see a reason why it shouldn't work
    christian


    Good to hear, thanks for the prompt answer. Now let's see if I get a answer from Max at all [:(]

    DG
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    @cm said:

    we will keep up the *good habit* to ask you to register your VIENNA KEY number besides your products. this will give us and you the option to re-create licenses in case a dongle dies or get's lost.
    it is no secret, that the VIENNA KEY is an eLicenser from syncrosoft. this offers also the option to activate a license on any machine connected to the internet and then use it on a not networked DAW
    christian
     

    Unfortunately I lost my dongle a little while ago while traveling with my notebook. Even though I registered the software and the key, I was asked by the support team to pay EUR 172,50 for the Special Edition Standard Library to reissue a license. I was expecting a handling fee, but this is more than 50% of the original license. Pretty frustrating ...

    gudgai 
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    I, too, lost my dongle when I moved my studio. I was also told I have to again purchse the product. Now, I did write down the Vienna Key number when I registered the license. Does this mean I can use this information to re-create my license at no expense? Cordially, Charles
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    @charles_30783 said:

    I, too, lost my dongle when I moved my studio. I was also told I have to again purchse the product. Now, I did write down the Vienna Key number when I registered the license. Does this mean I can use this information to re-create my license at no expense? Cordially, Charles

    You can't do anything except contact support. However, I believe that VSL may well help you out; Steinberg wouldn't. :>(

    DG
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     Credit where credit's due! I haven't had one single issue with the Vienna dongle in the past 2 years on my Mac and that includes running pretty much the whole collection and a fair number of new installs. It has, at least for me, been an exceptionally stable platform. The only real bugbear is the initial boot time but hopefully in time this will improve.

    When the new MacPros launch I'm going to do multiple updates to Leopard, Logic 8 (it only lurks on my laptop currently!) and Vienna Ensemble - is it stable on the Mac yet? and hopefully I'll  be blessed with the fantastic system reliability my G5 has provided (fingers crossed)

    Julian
  • cmC
    VSL Team
    cmC
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    @cm said:

    we will keep up the *good habit* to ask you to register your VIENNA KEY number besides your products. this will give us and you the option to re-create licenses in case a dongle dies or get's lost.

    this is a reply to myself because it seems this statement gets misinterpreted by a few users.

     

    1) a key dies (no longer recognized for some reason, locked by a pending license, similar case)

     1a) the key is within the quarantee (depends on local regulation): we will replace the key + licenses (P&P might apply)

     1b) the key is out of quarantee: we will replace licenses (a small handling fee might apply)

    2) a key is damaged (smashed, scorched): we will replace licenses (a small handling fee might apply)

     

    for both cases we need of course to proof the issue, means the key has to be returned to us or a distributor. contact us before returning the key to someone if more than one vendor is involved (eg. steinberg, tascam, VSL, others)

     

    3) the key is stolen: this should usually be covered by your insurance but in case you are not insured and can proof the issue (eg. reported to police) ask our sales department for a special offer. this will be handled individually case by case. if you notify us about the issue we can lock the license for further transfers, but we don't have access to the license as long as it is used *offline*. a handling fee might apply.

     

    4) the key is lost or misplaced: with some contracts this might be covered by an insurance, but we cannot offer very much to you except confirming which licenses are on the key (if you have registered it), lock the licenses for further transfers and look if someone tried that already.

     

    for the latter two cases we can re-create the licenses, but i didn't assume someone would expect to receive a replacement for free ...

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
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    4) the key is lost or misplaced: with some contracts this might be covered by an insurance, but we cannot offer very much to you except confirming which licenses are on the key (if you have registered it), lock the licenses for further transfers and look if someone tried that already. for the latter two cases we can re-create the licenses, but i didn't assume someone would expect to receive a replacement for free ... christian Christian: In the case above (which is my case) I assumed that I would have to buy a new key. My issue is paying for a new license, which is about 50% of the original purchase price. I did write down what I believe to be the Vienna Key registration, so in this case can I buy a new key and then have my old registration transfered to it? Buying a new key is a "no-brainer", but having to buy the product all over again seems extreme. Can you clarify? Thanks. Charles
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    The license is the product.

    The key holds the license.

    If you loose the key you lost the product.

    It's the same as if you have lost your car.

    You won't get a new car from Ford, Merceds etc.

    Maybe you get money from your assurance, if you have one.

    We cannot control if you have sold or lost your key, therefor we cannot offer you  new products/licenses for free.

    If we would do that, the amount of "lost" keys" would increase dramatically.

    best

    Herb
  • cmC
    VSL Team
    cmC
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    @charles_30783 said:

    ...buy a new key and then have my old registration transfered to it?

    how should we access (transfer) the license if it sits somewhere in the world on a key attached to a computer without internet?

     

    and: you have done everybody loosing a key not a big favour posting the 50% which have been a special offer to meet you halfway because your issue appeared credible and i think our sales department will not offer this again now.

    christian

    and remember: only a CRAY can run an endless loop in just three seconds.
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     Hi Christian, Herb,

    You are absolutely right to defend your intellectual property however the "lost" dongle issue has been raised a number of times so is obviously an issue that preys on peoples minds. The most likely chance of a dongle going missing in pro circles is the visit to a large sound stage for an orchestral or other recording where the dongle is required for the session.

    In a lot of these cases the rigging and striking of equipment is carried out by the studio - in the past I've had leads and bits and pieces go missing - almost certainly not through theft but just things being put in the wrong place.

    Yes, for something worth such a lot (in my case probablly approaching 5 figures) the dongle should be kept somewhere close to hand (insert and twist!) but then again a large orchestral recording can be a pressured environment.

    I'm not sure all insurance policies would give such a blanket requirement and if they did the resultant premium would be considerable and I doubt good value for money and in the case of loss rather than theft the insurance company would be a hard nut to crack.

    I do think the Vienna Dongle is a little different from most music related dongles in that it can end up carrying an immense value of licenses.

    I don't know the technical possibilities but I for one would be happy to accept a modification to my installation that required my computer "sniffing " at the VSL server once a month to revalidate the installed packages (as distinct from the dongle itself) if this meant  I did not worry about loosing the dongle. This or any other solution to protect our VSL investment would certainly be of interst to many.

    Regards

    Julian 
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    Hm then it looks like I better put inssurance  on it if I can when I get it and keep it somewhere I can find it ot someting because I'm really afraid something stupid might happen...