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  • Recover account and licenses

    Hello - I bought some VSL products something like 15 years ago and used them with the Vienna Key for a while. It’s been years since I’ve used them, and now I’m trying to get them going on a new computer. I have all the content files, I have my serial numbers, and I have my Vienna Key. But when I enter my serial numbers online to connect them to my account (which I just created), it says they are already assigned to another user (my former self). I’m pretty sure my account from 15 years ago probably used my school email address, which I can no longer access. How can I recover my account and licenses? Thanks for any help!


  • Hi! Please contact support@vsl.co.at and attach some proof that you were owner of the previous account (if it is an educational account something like a student pass should work).

    Best, Ben


    Ben@VSL | IT & Product Specialist