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  3. Can not open Vienna Synchron Pianos

  • Can not open Vienna Synchron Pianos

    A
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    After clicking start, it always gets stuck on this screen and a prompt pops up.

    It used to start normally before.

    What should i do ?
  • PaulP
    VSL Team
    PaulP

    Hi,

    Although it sound stupid: I'd restart the computer and see if that helps.

    Sounds like there's something blocking your connection to the iLok Cloud.

    Paul Kopf Head of Product Marketing, Social Media and Support
  • A
    A
    @Paul said:

    Hi,


    Although it sound stupid: I'd restart the computer and see if that helps.


    Sounds like there's something blocking your connection to the iLok Cloud.

    Actually，I have tried several times, but i don't know if it's a network issue, an iLok issue, or a vsp issue. Should I try reinstalling iLok?
  • PaulP
    VSL Team
    PaulP

    Hi,

    Thanks for the udpate.

    Yes, try reinstalling iLok.
    Also, check if there are any "security" or "optimization" apps running that might block the connection!

    Paul Kopf Head of Product Marketing, Social Media and Support
  • A
    A
    @Paul said:

    Hi,


    Thanks for the udpate.


    Yes, try reinstalling iLok.
    Also, check if there are any "security" or "optimization" apps running that might block the connection!

    Thanks, I will have a try.