Refund Issue

[The Humbled Composer]

On Tuesday I bought Synchron Prime, Studio Solo Strings and Synchron Brass.

Outstanding instruments and for the first two days I messed around with them in standalone.

Wedneaday came and I started to use them for my school project.

My DAW is FL studio, and there is a wellspring of problems with FL studio that I was unaware of that make the two completely incompatible.

After struggling amd wasting a whole day, I finally and regretably decided to request a refund.

I wrote sales, the asked me to deactivate the license and 2 minutes later I replied that I already had, and then radio silence.

It is now 2 days since the request was made and the licenses have not been revoked, a refund has not been issued and a response has not been made.

I need this money for other things now, and being a student this amount of money is ALOT.

I am worried and would like to see some movement on this case.

Case: 549486.

Kindness

Andrew

[Ben]

Hi there!

Right now most colleagues are in holidays + weekend, so requests gets processed a bit slower than usual.

Best, Ben

[The Humbled Composer]

@Ben said:

Hi there!

Right now most colleagues are in holidays + weekend, so requests gets processed a bit slower than usual.

Best, Ben

Thanks ben, that makes sense.

[The Humbled Composer]

Hi Ben, I realize that it is holiday season, which is why I have been extra patient regarding this refund.
It has been 8 days since the refund was requested and it still has not even been posted to Paypal yet.
I do see that the items have been deactivated from my iLok account, which is a good sign, however I really must ask as to when this refund will be processed?

However, I am worried as we are inching closer to the 14 day mark now.

[Ben]

@The-Humbled-Composer said:
However, I am worried as we are inching closer to the 14 day mark now.

No need to worry, you requested a refund within the 14 days window, so everything is fine.