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  3. Synchron & Studio Piano Series
  4. my piano player keep crashing out

  • my piano player keep crashing out

    mehrshadM
    mehrshadM

    hi there, i can't load any of my pianos, the moment i select a instrument or a preset, it crashes, i even tried the standalone software but nothing changed, right now i simply can't use my synchron pianos at all.
  • PaulP
    VSL Team
    PaulP

    Hi,

    Please get in touch with our support@vsl.co.at and include any crash reports you have. The more information the better.

    @mehrshad said:

    hi there, i can't load any of my pianos, the moment i select a instrument or a preset, it crashes, i even tried the standalone software but nothing changed, right now i simply can't use my synchron pianos at all.

    Paul Kopf Head of Product Marketing, Social Media and Support
  • mehrshadM
    mehrshadM
    @Paul said:

    Hi,


    Please get in touch with our support@vsl.co.at and include any crash reports you have. The more information the better.



    @mehrshad said:

    hi there, i can't load any of my pianos, the moment i select a instrument or a preset, it crashes, i even tried the standalone software but nothing changed, right now i simply can't use my synchron pianos at all.

    thanks paul, yea it's not fun to see synchron piano player isn't working a few days/weeks before you release the new piano😤😂