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  4. [SOLVED] Can't Connect to VA
  • R
    R
    @Rokyo said:

    same

    Thanks Ben, resolved.
  • 1
    1

    I am experiencing this problem as well. I just can't seem to log in. I just tried to install Vienna Assistant here. Pop-up blocker is disabled, firewall settings are okay. I don't understand what's going on. Retry just keeps the page loading forever while the app is waiting for authentication. Keeps timing out.
  • BenB
    VSL Team
    BenB
    @193856 said:

    I am experiencing this problem as well. I just can't seem to log in. I just tried to install Vienna Assistant here. Pop-up blocker is disabled, firewall settings are okay. I don't understand what's going on. Retry just keeps the page loading forever while the app is waiting for authentication. Keeps timing out.

    Please get in touch with our support: support@vsl.co.at

    Ben@VSL | IT & Product Specialist
  • 2
    2

    I am experiencing the same problem since the last update to Assistant 1.2.477. Cannot login in Safari 18.2 (macOS Sequoia 15.2). Safari is complaining that it cannot open the page http://127.0.0.1:31573/vslapi/callback ...... WebKitErrorDomain:305. I have logged out and in, cleared Safari Cache, allowed Popup blockers, firewall is off. This has worked for years without issues but seems to be broken now.

  • BenB
    VSL Team
    BenB
    @206558 said:

    I am experiencing the same problem since the last update to Assistant 1.2.477. Cannot login in Safari 18.2 (macOS Sequoia 15.2). Safari is complaining that it cannot open the page http://127.0.0.1:31573/vslapi/callback ...... WebKitErrorDomain:305. I have logged out and in, cleared Safari Cache, allowed Popup blockers, firewall is off. This has worked for years without issues but seems to be broken now.

    Can you temporarely try to set another browser as your default browser? This sounds like Safari is blocking the reuired communication between website and Assistant. We will investigate this asap.

    Ben@VSL | IT & Product Specialist
  • 2
    2
    @Ben said:
    @206558 said:

    I am experiencing the same problem since the last update to Assistant 1.2.477. Cannot login in Safari 18.2 (macOS Sequoia 15.2). Safari is complaining that it cannot open the page http://127.0.0.1:31573/vslapi/callback ...... WebKitErrorDomain:305. I have logged out and in, cleared Safari Cache, allowed Popup blockers, firewall is off. This has worked for years without issues but seems to be broken now.


    Can you temporarely try to set another browser as your default browser? This sounds like Safari is blocking the reuired communication between website and Assistant. We will investigate this asap.

    temporarily switching to MS Edge as the default browser "solved" the issue. I suspect that a recent macOS update might have tightened some Safari settings that are now conflicting with the way VSL Assistant works. I strongly suggest VSL to investigate and fix this issue as I'd like to keep Safari as my default browser on Mac.

  • 2
    2
    @206558 said:
    @Ben said:

    @206558 said:


    I am experiencing the same problem since the last update to Assistant 1.2.477. Cannot login in Safari 18.2 (macOS Sequoia 15.2). Safari is complaining that it cannot open the page http://127.0.0.1:31573/vslapi/callback ...... WebKitErrorDomain:305. I have logged out and in, cleared Safari Cache, allowed Popup blockers, firewall is off. This has worked for years without issues but seems to be broken now.




    Can you temporarely try to set another browser as your default browser? This sounds like Safari is blocking the reuired communication between website and Assistant. We will investigate this asap.


    temporarily switching to MS Edge as the default browser "solved" the issue. I suspect that a recent macOS update might have tightened some Safari settings that are now conflicting with the way VSL Assistant works. I strongly suggest VSL to investigate and fix this issue as I'd like to keep Safari as my default browser on Mac.

    any updates on this???
  • 2
    2

    why is this showing as being SOLVED when it actually is NOT???
  • 2
    2

    now that turns out that VSL support team has fallen asleep on this topic, I googled a little bit and found this article:

    https://bugs.webkit.org/show_bug.cgi?id=284559

    It turns out that since Safari 18 any secure URLS that are preceded by only "http://" instead of "https://" are blocked by default, which seems to be the case for VSL assistant. This can be temporarily bypassed by turning off the Safari setting "Security->"Get a warning if the site you're visiting uses HTTP" .

    The final solution however, should be VSL to change the internal URL simply from http: to https: in their code for Assistant.

    ... although I doubt that ever anyone will read this or seems to care 😬
  • BenB
    VSL Team
    BenB
    @206558 said:
    The final solution however, should be VSL to change the internal URL simply from http: to https: in their code for Assistant.

    This would also imply installing and trusting a certificate onto your local machine, which is a big no-no and why we can't use https in this case.
    Instead we are looking into using a custom scheme that hopefully works with Safaris as well.

    In the mean-time I recommend to change your default to an alternative browser.

    Ben@VSL | IT & Product Specialist