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Hello,
Since the last update (1.2.473), I’ve been unable to log in to Vienna Assistant. Next I enter my password, I get this error message (see below). Even if I click "Retry," nothing happens. After that, I receive a message from Google Chrome saying it cannot connect to the address 127.0.0.1 (localhost maybe ?)
I’ve tried using Edge, Chrome, and Opera without success. I even attempted in safe mode with network support. Still no luck. Firewall disable.
Any help is welcome 😉
@Dominic-Laprise said:
Hello,
Since the last update (1.2.473), I’ve been unable to log in to Vienna Assistant. Next I enter my password, I get this error message (see below). Even if I click "Retry," nothing happens. After that, I receive a message from Google Chrome saying it cannot connect to the address 127.0.0.1 (localhost maybe ?)
I’ve tried using Edge, Chrome, and Opera without success. I even attempted in safe mode with network support. Still no luck. Firewall disable.
Any help is welcome 😉
Today is the very first time in many years I'm having problems to connect to VA. I'll try later in the day.
I am experiencing this problem as well. I just can't seem to log in. I just tried to install Vienna Assistant here. Pop-up blocker is disabled, firewall settings are okay. I don't understand what's going on. Retry just keeps the page loading forever while the app is waiting for authentication. Keeps timing out.
@193856 said:
I am experiencing this problem as well. I just can't seem to log in. I just tried to install Vienna Assistant here. Pop-up blocker is disabled, firewall settings are okay. I don't understand what's going on. Retry just keeps the page loading forever while the app is waiting for authentication. Keeps timing out.
Please get in touch with our support: support@vsl.co.at
I am experiencing the same problem since the last update to Assistant 1.2.477. Cannot login in Safari 18.2 (macOS Sequoia 15.2). Safari is complaining that it cannot open the page http://127.0.0.1:31573/vslapi/callback ...... WebKitErrorDomain:305. I have logged out and in, cleared Safari Cache, allowed Popup blockers, firewall is off. This has worked for years without issues but seems to be broken now.
@206558 said:
I am experiencing the same problem since the last update to Assistant 1.2.477. Cannot login in Safari 18.2 (macOS Sequoia 15.2). Safari is complaining that it cannot open the page http://127.0.0.1:31573/vslapi/callback ...... WebKitErrorDomain:305. I have logged out and in, cleared Safari Cache, allowed Popup blockers, firewall is off. This has worked for years without issues but seems to be broken now.
Can you temporarely try to set another browser as your default browser? This sounds like Safari is blocking the reuired communication between website and Assistant. We will investigate this asap.
@Ben said:
@206558 said:
I am experiencing the same problem since the last update to Assistant 1.2.477. Cannot login in Safari 18.2 (macOS Sequoia 15.2). Safari is complaining that it cannot open the page http://127.0.0.1:31573/vslapi/callback ...... WebKitErrorDomain:305. I have logged out and in, cleared Safari Cache, allowed Popup blockers, firewall is off. This has worked for years without issues but seems to be broken now.
Can you temporarely try to set another browser as your default browser? This sounds like Safari is blocking the reuired communication between website and Assistant. We will investigate this asap.
temporarily switching to MS Edge as the default browser "solved" the issue. I suspect that a recent macOS update might have tightened some Safari settings that are now conflicting with the way VSL Assistant works. I strongly suggest VSL to investigate and fix this issue as I'd like to keep Safari as my default browser on Mac.
