Vienna Symphonic Library Forum
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In the past 24 hours, we have 2 new thread(s), 18 new post(s) and 144 new user(s).

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  3. Feedback on new website

  • Feedback on new website

    rACR
    rACR

    While I don’t particularly like the new website as it seems to involve far more scrolling to get the same information I understand you needed to update the site so in general I have refrained from commenting until now.

    I now complain about it as I have just had the experience of buying vouchers on it. I don’t need to scroll up and down over vast empty expanses to read what I have added to my cart to purchase: I want (and only need) to see a text listing. I don’t need or want huge graphics and copious white space! Purchasing is a business transaction - it’s not a suitable place for window dressing and eye candy.

    I implore you to please please make the checkout more businesslike and less like the kids got carried away with there crayons.

    Just a beginner
  • rACR
    rACR

    404

    Ua@https://www.vsl.co.at/_nuxt/CxhjQ67c.js:21:6802 za@https://www.vsl.co.at/_nuxt/CxhjQ67c.js:21:7275 Ho@https://www.vsl.co.at/_nuxt/CxhjQ67c.js:21:10222 Vn@https://www.vsl.co.at/_nuxt/CxhjQ67c.js:21:9937 @https://www.vsl.co.at/_nuxt/CxhjQ67c.js:25:42490
    Going from the forums to Synchron (BTW still no Studio drop down) and then trying to find a “dry” library.
    @Ben Please investigate/correct.
    Just a beginner
  • rACR
    rACR

    Of F#@$! It, I am trying to buy the Studio Brass & it’s F@#!ed!

    Please fix the purchase part of the site!

    Just a beginner
  • rACR
    rACR
    @rAC said:

    Of F#@$! It, I am trying to buy the Studio Brass & it’s F@#!ed!



    Please fix the purchase part of the site!

    BTW using Safari on an iPad OS version 18.1.1.

    Just a beginner
  • Andreas8420A
    VSL Team
    Andreas8420A
    last edited
    last edited

    Hi! Sorry to hear about those troubles of yours. I am sure you understand that a description like this - while it may reflect how you feel about your experience - helps little in providing you with a solution. Since the user forum is not a support channel, it would be best to get in touch with support@vsl.co.at for a quick solution! Thank you!

    Best regards, Andreas 😊

    @rAC said:
    Of F#@$! It, I am trying to buy the Studio Brass & it’s F@#!ed!
    VSL Team | Product Specialist & Media Editing
  • Andreas8420A
    VSL Team
    Andreas8420A


    PS: Just found your ticket - will look into it.

    VSL Team | Product Specialist & Media Editing
  • GunnarCG
    GunnarCG

    On the old website, I could go to the main page and, at a glance, see if there is any interesting news. On the new website, when I go to the main page, I see a huge pointless image. During massive scrolling, I see numerous other huge, pointless images and occasionally some information.

    I don't get it. I can read. I don't need huge images to understand what it's all about. As a matter of fact, images tell me nothing, and the massive use of large images just confuses me, and I give up and leave the site.

    If I go to a product page, I'm greeted with a huge pointless image. Why? When I visit a product page, I'm interested in the product information, not some artwork. What is the point of forcing me to scroll down to see what I came for?

    It used to be exciting to visit your site and see if there's anything new. Now, I get so irritated that I leave the site before even finding out if there is something new.

    Please bring a usable site back.