Vienna Symphonic Library Forum
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198,729 users have contributed to 43,131 threads and 258,826 posts.

In the past 24 hours, we have 4 new thread(s), 11 new post(s) and 56 new user(s).

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  3. NEW WEBSITE - 50/40/30% OFF and a new free instrument :-)
  • K
    K
    @rAC said:
    @211047 said:

    I wonder if the bundle prices are correctly calculated on the web page. The "Studio Series Package" is more expensive for me than to buy the remaining VI upgrades individually.


    VI instruments can’t be bought any longer.

    I meant that I have some of the libraries as VI instruments and the UI is (sometimes) showing the cross grade price. However, the studio package bundle price calculation does not probably work, because it shows a larger price than the libraries I am missing. I suspect this bug is related to the fact that I own synchroni-zed plucked instruments bundle, and I cannot use the concert guitar and upright bass anymore (this really needs to be fixed asap!). I think that their system does not understand that I should own the individual versions of these two missing libraries and is counting them to the package price or something.
  • K
    K

    Here is the screenshot showing the studio series package as 302e. But the only missing instruments are studio percussion (82e crossgrade), studio elements (39e crossgrade), studio dimension brass I (49e crossgrade), and studio dimension brass II (49e crossgrade). So something does not add up here.
  • stevegalanteS
    stevegalanteS

    Thank you !
  • C
    C
    @Paul said:

    Hello Claude,


    Thanks for the input!


    We will definitely improve the wishlist functionality.


    Invoice download works just fine here... any firewalls or AV programs active that could be in the way?

    No firewalls or AV programs and I have tried on my main workstation (W11 edge and firefox) and my ipad, and same issue, If you have a way to collect log for a debug let me know, I have free time 😊
  • stevegalanteS
    stevegalanteS

    I'm sorry but I have A LOT of 500 "I'm sorry, Dave. I'm afraid I can't do that." errors...
    I hope you fix them soon and extend the offer... I'm on Firefox/Win 11
  • rajucuR
    rajucuR
    last edited
    last edited

    Hello Paul,

    maybe I am too conservative, but my impression is that the new design/layout is confusing and blatant (in German: „laut“ und plakativ) - and therefore unfortunately a step backwards.

    Best regards,

    Jürgen

    Best regards, Jürgen
  • BenB
    VSL Team
    BenB
    @stevegalante said:

    I'm sorry but I have A LOT of 500 "I'm sorry, Dave. I'm afraid I can't do that." errors...
    I hope you fix them soon and extend the offer... I'm on Firefox/Win 11

    Should be fixed now. Please reload the page.

    Ben@VSL | IT & Product Specialist
  • PaulP
    VSL Team
    PaulP

    Hi,

    Thanks for all your input and also for sharing your opinions. It's an interesting journey!

    Our incredible web team just rolled out another update, give it try!

    Paul Kopf Head of Product Marketing, Social Media and Support
  • Dewdman42D
    Dewdman42D

    I normally make my Vsl purchases through BestService to avoid VAT and I have some VSL vouchers that I purchased through them and have to be used through them. It does not appear to be possible to use the discount codes of this sale to purchase through BestService...at least not directly, I haven't tried to contact them about it yet. Will it be possible to participate in this promotion using my bestService vouchers?

  • I
    I

    congratulation on the new web. Quick question in here , is it possible to still have duality strings colors if I purchase regular and sordino this time ? sorry I wright in here about it but I though you still working on with the new web and I wanted to make good use of the offer till 17 th

  • L
    L

    Hello VSL Team,

    I really like the interface of the new Vienna Assistant a lot, even if some of its improvements might require some getting use to. But...

    Please take this as positive criticism, but the new icons seem a bit blurry, fuzzy or out of focus (choose whichever term you prefer).

    If you look closely, you can see that the text and the rectangles on the icon are a lot less crisp than the items below the icon. It might be a small detail, but I personally find it very annoying to look at. It might be just me, but just in case others might feel the same.

    Thanks !
  • 1
    1

    Thank you for your daily support!

    I cannot click on “Convertable to ILok” on the new website.

    Or is there a “DEPOSIT” button on the new website?
  • PaulP
    VSL Team
    PaulP
    @Dewdman42 said:

    I normally make my Vsl purchases through BestService to avoid VAT and I have some VSL vouchers that I purchased through them and have to be used through them. It does not appear to be possible to use the discount codes of this sale to purchase through BestService...at least not directly, I haven't tried to contact them about it yet. Will it be possible to participate in this promotion using my bestService vouchers?

    Yes, simply get in touch with them!

    Paul Kopf Head of Product Marketing, Social Media and Support
  • PaulP
    VSL Team
    PaulP
    @ilirjan said:

    congratulation on the new web. Quick question in here , is it possible to still have duality strings colors if I purchase regular and sordino this time ? sorry I wright in here about it but I though you still working on with the new web and I wanted to make good use of the offer till 17 th

    Hi @ilirjan,

    I'm afraid that promo offer is not available anymore. Sorry.

    Paul Kopf Head of Product Marketing, Social Media and Support
  • PaulP
    VSL Team
    PaulP
    @Louisc said:

    Hello VSL Team,


    I really like the interface of the new Vienna Assistant a lot, even if some of its improvements might require some getting use to. But...


    Please take this as positive criticism, but the new icons seem a bit blurry, fuzzy or out of focus (choose whichever term you prefer).


    If you look closely, you can see that the text and the rectangles on the icon are a lot less crisp than the items below the icon. It might be a small detail, but I personally find it very annoying to look at. It might be just me, but just in case others might feel the same.


    Thanks !


    Thanks! Already working on an improvement, will hopefully be available next week.

    Paul Kopf Head of Product Marketing, Social Media and Support
  • PaulP
    VSL Team
    PaulP
    @158500 said:

    Thank you for your daily support!


    I cannot click on “Convertable to ILok” on the new website.


    Or is there a “DEPOSIT” button on the new website?

    This is currently investigated. I'm expecting a fix later tonight or tomorrow.

    Paul Kopf Head of Product Marketing, Social Media and Support
  • BenB
    VSL Team
    BenB
    @158500 said:

    Thank you for your daily support!


    I cannot click on “Convertable to ILok” on the new website.


    Or is there a “DEPOSIT” button on the new website?

    Currently a bug is preventing you from depositing. This should be fixed within the next days.

    I have manually converted your licenses so you don't have to wait. Make sure to run the latest version of the iLok Manager an dyou should see the licenses in your iLok account!

    Ben@VSL | IT & Product Specialist
  • K
    K

    Hello Paul,

    Congrats on new website - looks great.

    I am hoping to purchase Vienna Ensemble Pro with additional licence and ilok (with discount). While I can add the main software, I can't seem to find anywhere where to add additional licences - can I kindly ask for your help with this? Should I be buying ilok somewhere else?

    I'm looking forward to joining the family of VSL product owners!

    Kind regards,

    Jakub

  • K
    K

    Hello again Paul,

    Apologies, I figured out what to do: just needed to add another VEP7 to the basket for another licence, silly me.

    J
  • OceanviewO
    OceanviewO

    Hello Paul,

    On iLOK my synchronized licences continue as that name, not Studio - do I have to do anything to change them? Is it necessary for the licences to be recognized when loading in the Synchron PLayer?

    Thanks.