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  4. Upgraded to new computer, MIR Pro now says I have to contact vendor for license

  • Upgraded to new computer, MIR Pro now says I have to contact vendor for license

    G
    G

    Hello,

    I've just upgraded to a new computer. That means new hardware. I tried de-activating and re-activating my MIR Pro license on iLok, which works. However, when I try to load the plugin in Cubase, it tells me that my old computer's fingerprint is gone, because the hardware has changed, and told to contact a vendor.

    Need help!

    Thank you.

    Teo
  • DietzD
    VSL Team
    DietzD
    last edited
    last edited

    Hi Teo,

    I already asked VSL's support team to look into your issue. If you receive no reply here, please get in contact with support@vsl.co.at, which is the official help channel. 😊

    Kind regards,

    /Dietz - Vienna Symphonic Library