Vienna Symphonic Library Forum
Forum Statistics

195,006 users have contributed to 42,953 threads and 258,084 posts.

In the past 24 hours, we have 12 new thread(s), 43 new post(s) and 66 new user(s).

  1. Home
  2. Software
  3. Vienna Assistant
  4. MacOS - Vienna Assistant quits at launch after update to vs 1.1.409

  • MacOS - Vienna Assistant quits at launch after update to vs 1.1.409

    J
    J

    Apple M1 Max Ventura 13.6.3 iLok LM 5.9.0

    After many weeks away from my studio, today VA proposed an auto-update at launch - normally ending up seamlessly - but soon after it won't launch. I found 2 .zip files in the DL folder

    ViennaAssistant-macOS-1_1_409

    VA_Client_Update_1.1.427 (Zero byte)

    I have retried uninstalling and reusing the available .zip folder : the installation process is fine but the app again quits at launch

    I have searched for DL the VA installer .zip file from within My Downloads Area while logged-in but the page does not exist (¿?)

    PLEASE CAN YOU TELL WHAT TO DO ?
  • M
    M

    Hi, I have exactly the same problem ! VA refuses to launch after updating to ViennaAssistant-macOS-1_1_409.

    I use 2 computers :

    MacPro (mid-2012), OS Mojave 10.14.6

    MacPro (2013), OS Monterey, 12.7.6

    Same Problem on both. Apparently the application needs to access "Downloads", and crashes.
  • C
    C
    @jediego said:

    Apple M1 Max Ventura 13.6.3 iLok LM 5.9.0


    After many weeks away from my studio, today VA proposed an auto-update at launch - normally ending up seamlessly - but soon after it won't launch. I found 2 .zip files in the DL folder


    ViennaAssistant-macOS-1_1_409


    VA_Client_Update_1.1.427 (Zero byte)


    I have retried uninstalling and reusing the available .zip folder : the installation process is fine but the app again quits at launch


    I have searched for DL the VA installer .zip file from within My Downloads Area while logged-in but the page does not exist (¿?)


    PLEASE CAN YOU TELL WHAT TO DO ?
  • C
    C

    Same on PC Win 10 here. The log file mentions:
    Network Error: Host odl.vsl.co.at not found

    (o.t. what an odd forum engine - I can't correct the error in my previous post and I get some pop-up telling me to wait 300 secs:( )
  • BenB
    VSL Team
    BenB

    Sorry about that. It should work for most users again. Try to restart the Assistant / reload the page. If it still doesn't work re-try in ~an hour.

    Ben@VSL | IT & Product Specialist
  • C
    C
    @Ben said:

    Sorry about that. It should work for most users again. Try to restart the Assistant / reload the page. If it still doesn't work re-try in ~an hour.

    All good here now 😃
  • M
    M

    I have installed VA 1.1.427

    Its working fine now. Thanks for being so reactive !
  • J
    J

    Ok thanks it updated to 1.1.427 now and works as usual

    I see that Synchron Percussions v1,4 updates are availables, it reads "new sample content - same quality up to 4 times smaller"

    Can you please tell if samples' size is the only difference or other features?

    I mean, having no loading speed issues it would be useless to update to me
  • BenB
    VSL Team
    BenB
    @jediego said:
    Can you please tell if samples' size is the only difference or other features?

    I mean, having no loading speed issues it would be useless to update to me

    The only difference is a smaller content size on your SSD, the performance and loading times are the same.

    Ben@VSL | IT & Product Specialist