Closing Sale Problems with Synchronized Volumes ...

[fritzflotow]

As I have some vouchers left, I thought I might complete what I still want from the VI-Series. I have had this problem several times and it often stopped me from purchasing during deals, but this time I wanted to let you know, what kind of mess the whole Synchronized series created:

When I want to to complete the full strings bundle, I get an attractive offer, well ... at least it would be, hadn't I made the big mistake in buying the Solo Strings Synchronized Bundle - in fact the only time I made the mistake of buying anything Synchronized. That is why I have to pay for both Violin II and Cello II, although I actually already paid for those.

And the same thing would also apply for the super bundle. I was several times close to buying one of those two options, but having to pay again for the solo strings made the deal worse stopped me from buying.

[Andreas8420]

Thank you for sharing your feedback. However, it does sound like there might be a few misunderstandings about how the webshop works and how it complements bundles and products that include products you already have. Feel free to get in touch with us via support@vsl.co.at, and we are happy to assist you with your options.

[fritzflotow]

I don't think there is any misunderstanding: I owned the solo strings previously, I then bought the crossgrade to Synchronized Solo Strings which includes Violin II and Cello II and when I look at the individual list of instruments I get charged for buying the VI-Series All-Strings-bundle I see I have to pay full price for those two instruments again. This spoils the deal for me. The same thing with super package.

[Andreas8420]

Hi! The webshop does not offer DOWNGRADE discounts. The SYNCHRON-ized instruments are the newer products. The Upgrade paths go from older and/or smaller products (VI Series) to newer products (SYNCHRON-ized). As I said, your best option is to contact our sales team. Best, Andreas

[Andreas8420]

@fritzflotow said:
I see I have to pay full price for those two instruments again.

I am afraid that is indeed a misunderstanding and simply not true. The webshop does not calculate full prices for you, either.

Full Prices:
EUR 149 + EUR 149 = EUR 298

Your Price:
Completing your VI Solo Strings Bundle: EUR 111

That's a 62% discount. And more, if you use Vouchers from our 3+1 special.

The "Downgrade" is not free, if that is your point - true. But as I said, please feel free to get in touch with us, and we are happy to discuss your options with you in detail.

support@vsl.co.at

Best, Andreas

[fritzflotow]

@Andreas8420 said:

@fritzflotow said:
I see I have to pay full price for those two instruments again.

I am afraid that is indeed a misunderstanding and simply not true. The webshop does not calculate full prices for you, either.

Full Prices:
EUR 149 + EUR 149 = EUR 298

Your Price:
Completing your VI Solo Strings Bundle: EUR 111

That's a 62% discount. And more, if you use Vouchers from our 3+1 special.

The "Downgrade" is not free, if that is your point - true. But as I said, please feel free to get in touch with us, and we are happy to discuss your options with you in detail.

support@vsl.co.at

Best, Andreas

By full price I was of course referring to the full current price, which includes the 50% off. But is still pay the same for these two libraries as anyone else who did not already buy them. That was my point. For good reasons I do not want to purchase the solo strings bundle, which contains no sample I do not already own. I am talking about the full string bundle. And there I am balanced with 79€ for each volume, which is exactly what everyone else is paying.

Your explanation that the “downgrades” is not free explains what I experience, but that doesn’t make it right.

And if that indeed is your pricing, I don’t see any reason to contact sales just to get further explanations that do not really help. I also don’t want to be offered something in private, I want to point out that this pricing is strange, does not seem fair to me and should be changed for everyone.

[fritzflotow]

So, I contacted support and now nobody can tell me I did not try. But it is exactly as I suspected or even worse: writing an email to VSL-support gets you nothing but further "explanations". You get the same reasoning you already heard. VSL in 2024 has become immune to criticism of their marketing and customer relations.