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  4. Vienna Instruments Pro not picking up samples (all articulations of all instruments are red)

  • Vienna Instruments Pro not picking up samples (all articulations of all instruments are red)

    F
    F

    Hello there, a problem has cropped up out of the blue.

    I'm using Vienna Instruments Pro within Vienna Ensemble Service 7.3.3628.

    Windows 10 / Midi editor = Reaper.

    The disc on which my samples are held is active. Using file-explorer I can access the files for the individual instruments. My licences are all shown with green dots in VSL and in ILOK (91 activations).

    But when I call up my midi editing software and Vienna Ensemble calls up the Vienna instruments, the samples are red-tinted as if they can't be found.

    I've been using the set up since the iLok conversion with no trouble until today. I last used it about 3 days ago. I restarted the computer / swapped the connections for the disc but to no avail.

    Has there been a change to inflict this?

    Any help anyone can give would be most appreciated and with thanks.

    Ivor.
  • F
    F

    I can't see an edit button but I should add that Windows did an update during last night. It hasn't missed a file or two has it?
  • Andreas8420A
    VSL Team
    Andreas8420A

    Hi! Red cells usually mean that either the sample content in question is not installed, moved to a different location by hand (so that the player couldn't know about it), or the license is not activated in iLok License Manager. If you need support/assistance, please feel free to get in touch with the support team via support@vsl.co.at Best, Andreas


    VSL Team | Product Specialist & Media Editing
  • F
    F

    Many thanks. I've contacted support as suggested.