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  • Synchron Piano Player crashing on load

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    First post hopefully its in the right place I'm having some weird issue with the piano player it was working completely fine on the 4th of July which is after the latest update v1.3.925 but suddenly stopped loading even if i downgrade I have to go all the way back to v720 in the program title (Not sure which version that is) to get it to load but the library's don't work it will say 0 Mb / what ever amount of samples but it has no sound and the presets select instantly nothing loads up midi input is working and I've changed audio output settings to no end I uninstalled restarted my pc and tried to reinstall the player I even fully removed the player and Vienna assistant restarted and re installed still no luck my cloud session and ilok seem to be fine ilok is up to date I deleted CFX and 274-D and reinstalled still no luck on the downgraded version I cant think of any changes or programs recently installed on this pc with the exception of COD Bo3 which cant be the problem lol I'm using windows 11 any help would be greatly appreciated

  • Andreas8420A
    VSL Team
    Andreas8420A

    Hi @PianoVr

    If you have topics or questions you wish to discuss publicly with fellow musicians, the forum is the right place to exchange thoughts.

    Please note that the forum is not an official support channel. If you need technical support, it's recommended that you open a support case with us via email: support@vsl.co.at!

    Best,
    Andreas

    VSL Team | Product Specialist & Media Editing
  • P
    P
    @Andreas8420 said:

    Hi @PianoVr

    If you have topics or questions you wish to discuss publicly with fellow musicians, the forum is the right place to exchange thoughts.


    Please note that the forum is not an official support channel. If you need technical support, it's recommended that you open a support case with us via email: support@vsl.co.at!

    Best,
    Andreas

    Will do I managed to fix it somehow so problem solved old player version needed downgraded vst library version to match lol