Vienna Symphonic Library Forum
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  4. Prime Update not installing

  • Prime Update not installing

    BillB
    BillB

    The download seems to be incomplete

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • BenB
    VSL Team
    BenB

    Please restart the Assistant and try again. We had an error on the server that was fixed just now.

    Ben@VSL | IT & Product Specialist
  • BillB
    BillB

    Thanks Ben! All good now.

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • J
    J

    I'm also having this issue, even after restarting, removing the download folder, changing the download folder, and re-downloading.

    I can see the update files downloaded on my computer but I can't install it. Clicking "update" doesn't work with this latest update.
  • F
    F

    Same for me but for a different library. I contacted support and let's see with what they come back.