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  3. Synchron Series
  4. updating the Synchron Prime Edition

  • updating the Synchron Prime Edition

    S
    S

    Hi,

    I am trying out the synchron prime edition. However, I'm guessing that it will need updating, as I cannot see any of the Elite Strings in the string section, and they are now part of it from what I've read before. In the Vienna Assistant, I see that the whole edition is there, but it doesn't show an update to include the Elite Strings, so I'm guessing that it means I have to re-download the whole package again from scratch. Am I correct here?

    Thanks,

    Steve M
  • BenB
    VSL Team
    BenB

    Hi Steve,

    These are the Elite Strings instruments within Prime Edition: Violins 6, Violins 5, Violas 4, DBasses 3

    If you have installed Prime Edition just recently it should already be on your system.

    Ben@VSL | IT & Product Specialist
  • S
    S

    Hi Ben,

    thanks for that. I'll check it now.
  • S
    S

    Hi Ben,

    I have the version of Prime that was before the addition of the Elite Strings. On my Vienna Assistant, I can only see the whole package and no "update", so it looks like I have to re-download it from scratch now.

    Thanks for dropping in to help me here.

    Best,

    Steve
  • BenB
    VSL Team
    BenB

    In the mic overview list, scroll down to see if the elite strings are selected. If not select them and click install. Same for the World Winds bonus instruments.

    Ben@VSL | IT & Product Specialist
  • S
    S
    @Ben said:

    In the mic overview list, scroll down to see if the elite strings are selected. If not select them and click install. Same for the World Winds bonus instruments.

    Hi Ben,

    where do I find the mic overview list in the synchron player...thanks, Steve
  • S
    S

    Hi Ben, here is a snap shot of my prime synchron player open, and I cannot see any drop down list on any of the controls in the mix, and I can't seem to find the mic positions as you mentioned. I hope the snap shot helps. Thanks.
  • S
    S

    Hi Ben, I think I have found the problem. In the Vienna Assistant I get

    "no active license" when I go to download the update.
  • BenB
    VSL Team
    BenB

    It seems like your demo license is older then 30 days. In this case you are not able to download the library again. If this is a mistake please contact our support via mail.

    Ben@VSL | IT & Product Specialist
  • S
    S

    Hi Ben,they extended it for me when I wrote to them a while back. It's still working and it expires on the 14th of July. But I'll write to them about this and let them know. It's going fine when I open up the Synchron player. Everything is there, except the Elite patches as you can see from the screen shot. Thanks for your advice. I'll do this right now. 😊