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  4. vsl Vienna instruments pro VI series Not showing on the Vienna instruments Pro

  • vsl Vienna instruments pro VI series Not showing on the Vienna instruments Pro

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    vsl Vienna instruments pro VI series Not showing on the Vienna instruments Pro

    Hello 😊

    I cannot access yo my VI series on the Vienna Instruments Pro through Logic Pro 10.7.9

    I have checked my Ilok, my Vienna Assistant and the hd where all the content is currently residing and I have MAC 0S Ventura 13.4

    Could you please advise?

    I am enclosing some screenshots of the relevant software as I see it from my end.

    thanks
  • Andreas8420A
    VSL Team
    Andreas8420A
    last edited
    last edited

    Hi! Could you please create a VSL Support File and get in touch with our support team? Thank you!

    eMail: support@vsl.co.at

    Best, Andreas

    VSL Team | Product Specialist & Media Editing
  • Cyril BlancC
    Cyril BlancC

    Can you give the Vienna Assistant screen shot
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    Hello - here's the Vienna Screen for the Assistant:
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    Second screen for the Vienna Assistant Screen:
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    Hello I have reformatted the disk moved the library using the Vienna Assistant in Bulk Mode but I still cannot access the files I have sent the new VSL Support FILE to Vsl Support.

    Thanks
  • Cyril BlancC
    Cyril BlancC

    I had the same problem

    I had to re-login in Ilok an I move all the authorisation on disk

    if you double click on a Brass 1

    if the file on the right path ?
    Try reinstall and see if you can see the brass
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    @Cyril-Blanc said:

    I had the same problem


    I had to re-login in Ilok an I move all the authorisation on disk


    if you double click on a Brass 1


    if the file on the right path ?
    Try reinstall and see if you can see the brass

    Hello - I need to understand this a bit better sorry, when you sat try to reinstall, do you mean to re-download everything on a disk after deleting all the vienna content? And also on the Ilok should I then move to all authorizations from the key to the computer?
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    The Brass 1 instrument seems to be installed and on the right path
  • Cyril BlancC
    Cyril BlancC

    yes re-download one library to see that helps and move it from key to computer

    @Super-Paolo said:
    @Cyril-Blanc said:

    I had the same problem




    I had to re-login in Ilok an I move all the authorisation on disk




    if you double click on a Brass 1




    if the file on the right path ?
    Try reinstall and see if you can see the brass


    Hello - I need to understand this a bit better sorry, when you sat try to reinstall, do you mean to re-download everything on a disk after deleting all the vienna content? And also on the Ilok should I then move to all authorizations from the key to the computer?