Vienna Symphonic Library Forum
Forum Statistics

193,886 users have contributed to 42,900 threads and 257,872 posts.

In the past 24 hours, we have 3 new thread(s), 19 new post(s) and 83 new user(s).

  1. Home
  2. Software
  3. Vienna Instruments Pro
  4. vsl Vienna instruments pro VI series Not showing on the Vienna instruments Pro

  • vsl Vienna instruments pro VI series Not showing on the Vienna instruments Pro

    S
    S

    vsl Vienna instruments pro VI series Not showing on the Vienna instruments Pro

    Hello 😊

    I cannot access yo my VI series on the Vienna Instruments Pro through Logic Pro 10.7.9

    I have checked my Ilok, my Vienna Assistant and the hd where all the content is currently residing and I have MAC 0S Ventura 13.4

    Could you please advise?

    I am enclosing some screenshots of the relevant software as I see it from my end.

    thanks
  • Andreas8420A
    VSL Team
    Andreas8420A
    last edited
    last edited

    Hi! Could you please create a VSL Support File and get in touch with our support team? Thank you!

    eMail: support@vsl.co.at

    Best, Andreas

    VSL Team | Product Specialist & Media Editing
  • Cyril BlancC
    Cyril BlancC

    Can you give the Vienna Assistant screen shot
  • S
    S

    Hello - here's the Vienna Screen for the Assistant:
  • S
    S

    Second screen for the Vienna Assistant Screen:
  • S
    S

    Hello I have reformatted the disk moved the library using the Vienna Assistant in Bulk Mode but I still cannot access the files I have sent the new VSL Support FILE to Vsl Support.

    Thanks
  • Cyril BlancC
    Cyril BlancC

    I had the same problem

    I had to re-login in Ilok an I move all the authorisation on disk

    if you double click on a Brass 1

    if the file on the right path ?
    Try reinstall and see if you can see the brass
  • S
    S
    @Cyril-Blanc said:

    I had the same problem


    I had to re-login in Ilok an I move all the authorisation on disk


    if you double click on a Brass 1


    if the file on the right path ?
    Try reinstall and see if you can see the brass

    Hello - I need to understand this a bit better sorry, when you sat try to reinstall, do you mean to re-download everything on a disk after deleting all the vienna content? And also on the Ilok should I then move to all authorizations from the key to the computer?
  • S
    S

    The Brass 1 instrument seems to be installed and on the right path
  • Cyril BlancC
    Cyril BlancC

    yes re-download one library to see that helps and move it from key to computer

    @Super-Paolo said:
    @Cyril-Blanc said:

    I had the same problem




    I had to re-login in Ilok an I move all the authorisation on disk




    if you double click on a Brass 1




    if the file on the right path ?
    Try reinstall and see if you can see the brass


    Hello - I need to understand this a bit better sorry, when you sat try to reinstall, do you mean to re-download everything on a disk after deleting all the vienna content? And also on the Ilok should I then move to all authorizations from the key to the computer?