[SOLVED] Getting an error message when I open VEP7

[Matt Riley]

I'm getting this message when I try to open VEP 7 on my iMac. It was also happening on my Windows machine but I opened ilok manager and transferred the license from my ilok gen 2 (I don't have gen 1) to the cloud. I was unable to refresh the license. Any idea what's going on?

[Matt Riley]

Here's the 2nd part of the error message.

[michi]

Hi Matt,

I've had a look at your records at PACE and the mentioned license seems to be active since today. Please reach out to sales@vsl.co.at if a problem persists.

Best, Michael

[Matt Riley]

@michi said:

Hi Matt,

I've had a look at your records at PACE and the mentioned license seems to be active since today. Please reach out to sales@vsl.co.at if a problem persists.

Best, Michael

I had to move the license to a cloud session. That's why it is active today.

[Rob Elliott]

I have this VERY same message starting today on ONE of four of my puters (lic's) Solution???

[Andreas8420]

@Rob-Elliott said:
Solution???

Yes. Email to support@vsl.co.at 🙂