You seem to be missing the point.

This is not about Avid I am square with avid and Slate digital as well

This is about VSL.

How about this, just refund my money for the one license that was put on the wrong ilLok account.

Thanks

@vePro7user64 said:

You seem to be missing the point.

This is not about Avid I am square with avid and Slate digital as well

This is about VSL.

How about this, just refund my money for the one license that was put on the wrong ilLok account.

Thanks

Right, your current issue is with the VSL and I understand the other products are working. All I'm saying is that if those two companies hadn't given you incorrect information and had you set up things in such a strange way in the first place (two iLok accounts instead of two iLoks under one account, for no reason other than that the tech support people at those two companies don't know what they're talking about) then the VSL thing wouldn't be an issue and everything would be working fine for you right now without having to ask anybody for a refund.

Having two iLok accounts instead of one is just more work for you for renewing zero downtime coverage and all the other stuff... That's why I'm suggesting you consider fixing that, and if that was fixed, then the VSL thing wouldn't be an issue anymore.

Actually there's no issue at all, since the three mentioned licenses has been registered to a single user account back in 2021, the licenses has been downloaded to three different USB eLicenser keys. This single user account is now connected with an iLok account and the licenses could be activated on three different iLok keys. It's as simple as that.

Best, Michael

@michi said:

Actually there's no issue at all, since the three mentioned licenses has been registered to a single user account back in 2021, the licenses has been downloaded to three different USB eLicenser keys. This single user account is now connected with an iLok account and the licenses could be activated on three different iLok keys. It's as simple as that.

Best, Michael

Yeah, but his problem is that he already has three different iLok keys but they are each registered to three different iLok.com accounts instead of the same account, because Avid tech support gave him incorrect information and told him that he could only use pro tools on two computers by having two iLoks with separate iLok.com accounts, and he doesn't want to have to buy additional keys or pay to get them moved to another VSL account to allow registering with a different ilok.com account. And now he wants VSL to support this really stupid one-iLok.com-account-per-dongle setup that he has done at the instruction of Avid and Slate Digital, a setup that doesn't make any sense when the multiple iLoks work just fine under one account. Avid and Slate Digital had him set things up the wrong way, and he is blaming VSL for not supporting this wrong way of setting things up.

In general it's possible to un-register an (empty) iLok key and re-register it to a desired different iLok account. The activation of one license in the iLok cloud is another solution, so several options are there anyway. I can't see any reason to blame our company for not being helpful, to be honest.

Best, Michael

@mducharme said:

@vePro7user64 said:

You seem to be missing the point.

This is not about Avid I am square with avid and Slate digital as well

This is about VSL.

How about this, just refund my money for the one license that was put on the wrong ilLok account.

Thanks

Right, your current issue is with the VSL and I understand the other products are working. All I'm saying is that if those two companies hadn't given you incorrect information and had you set up things in such a strange way in the first place (two iLok accounts instead of two iLoks under one account, for no reason other than that the tech support people at those two companies don't know what they're talking about) then the VSL thing wouldn't be an issue and everything would be working fine for you right now without having to ask anybody for a refund.

Having two iLok accounts instead of one is just more work for you for renewing zero downtime coverage and all the other stuff... That's why I'm suggesting you consider fixing that, and if that was fixed, then the VSL thing wouldn't be an issue anymore.

I was not given incorrect information. I purchased different ILoks that contained Pro Tools Perpetual licenses. The only thing that could be changed was the ILok email address and password.

I this is not your concern man.

What this is about is VSL encouraging me to convert to iLok licenses, advising me that I could place them on different iLoks.

and now telling me the only way to put my licenses on different iLok accounts is if I pay for a transfer.

and BTW I don't believe that BS. the license in question is not even activated I doubt a transfer would even to possible.

VSL can fix this issue that are trying to be greedy.

They have the upper hand. But that's is ok. I just have and extra license that I cannot use.

Not the first time I have been lied to and then cheated. I am just glad I never purchased any VSL Libraries.

Word about VSL unethical business practices have a way of getting around..

@michi said:

In general it's possible to un-register an (empty) iLok key and re-register it to a desired different iLok account. The activation of one license in the iLok cloud is another solution, so several options are there anyway. I can't see any reason to blame our company for not being helpful, to be honest.

Best, Michael

We don't own an empty iLok keys and iLok cloud is a very bad joke. My creative systems contain intellectual property are not connected to the internet. And my iLoks and the licenses they contain are on separate depreciation schedules.

And I do blame your company Michi. I also blame myself. Something in my spirit told me VSL would mess this up.

If the elicenser version is VEP7 pro supported VST3 I never would have considered putting my VSL licenses on my iLok.

I can see this is a waste of my time.

I don't believe that anyone on this forum has any power or authority to resolve this issue.

I will try the VSL sales department.

I guess my reply post did not get sent or some how got deleted

We were not mislead my Avid or Slate Digital. We purchased 2 Ilok keys that contained Pro Tools perpetual licenses and other software licenses from two different private sellers. We assigned one of the iLoks to the wrong account Avid corrected the issue. Also ILok company policy does not allow the changes that are being suggested here. iLok only permitted me to change the associated email address and password not the iLok user ID. Even if ILok did allow my iLoks to be moved to the same account this is not possible for my business model.

As for Slate Digital, we purchased two licenses using the same account thinking we could place them on separate iLoks via Slate's website. Unlike VSL, Slate Digital did NOT suggest this, we assumed wrongly that this was the case. I described the problem to Slate Digital support and Slate corrected the mistake by suggesting I create another Slate Digital account and moving the 2nd license to other account.

This is what I was suggesting VSL do but to no avail.

As I also tried to state earlier. I don't think my problem will get resolved my posting to this Forum.

Just wanted to correct this idea that we were somehow mislead by Avid and Slate Digital we were not.

Those two companies actually know what they are doing. We have done business with them for over 20 years.

For the Slate Digital thing, it sounds to me like you might have a misunderstanding of how you actually put licenses on an iLok. When you buy the license, it puts it on the iLok account, and you choose what physical iLok key to associate it with in the iLok Manager software on the local computer, and can move them from one key to another in the same iLok account freely using that software. When you buy a product on a website the vendor has no control over what actual iLok key it gets deposited on. That depends on what key you actually activate it on with iLok Manager. I have many iLok licenses, and it is always a two step process where the first step is buying the license from the vendor which goes into my iLok account and then I go into the iLok Manager software and actually activate the license on a particular iLok key (and I can choose which one). If you buy two licenses then you simply have extra activations, and repeat the activation in the iLok Manager software, choosing the second key the second time. You say that you did the multiple accounts because Slate's website didn't allow you to place them on separate iLoks but it is the iLok manager software running on the local computer that allows to load them on separate iLoks, I don't think any vendors websites could actually control what iLok dongle the license gets activated on if an account has multiple.

As for Avid, if you bought the iLok key from a private seller I don't know how that impacts transferability.

In general though you should only need multiple iLok accounts if the iLoks are owned by different entities and you want different entities owning the licenses and paying the bills for zero downtime etc, rather than having the same entity pay the bills for both iLoks. Otherwise there is no reason to have multiple iLok.com accounts. I assume in your case that if the business model is a reason that probably you must have one company own one iLok dongle and another company own the other iLok dongle and that must be the reason you want the separate accounts. But if that is the case, I would wonder why you even bought the multiple licenses from VSL in the first place under a single VSL account when that would generate a single invoice for a single customer entity and then the invoicing would be wrong for if you have multiple business entities.

And what I've heard from other websites is that iLok charges vendors for moving licenses from one iLok.com account to another, so you are asking/expecting VSL to pay money to PACE iLok to move your license to another ilok.com account while not getting any money from you to do that.

@vePro7user64: Please sort this out with our support/sales team. The forum is not the right place for these rants.