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  4. SYNCRON- and SYNCHON-ized Collections are not working

  • SYNCRON- and SYNCHON-ized Collections are not working

    R
    R

    Hi all,

    The libraries mentioned above are not working. On the VSL website Ilok is connected, Ilok statuses of the libraries are ok. On my usb (updated) ilok activation is there. Vienna assistant says everything is ok and all is up to date.

    I'm working a lot with deadlines, this is very frustrating. So for today I have to use Musio.

    I hope anybody has an idea.

    Thanks in Advance

    Rolf
  • D. A. EdwardsD
    D. A. EdwardsD

    What exactly do you mean by not working?

    Are they not showing up in the Synchron player?
  • R
    R

    @D-A-Edwards said:

    What exactly do you mean by not working?


    Are they not showing up in the Synchron player?

    Jep, although I see all the folders in the path's SYplayer is showing. Even Deactivation and reactivation in the Ilok didn't help. 😞
  • mducharmeM
    mducharmeM

    Have you tried rebooting?
  • BillB
    BillB

    Try deactivating/reactivating a library. That always does the trick for me

    Dorico, Notion, Sibelius, StudioOne, Cubase, Staffpad VE Pro, Synchon, VI, Kontakt Win11 x64, 64GB RAM, Focusrite Scarlett 18i20, August Forster 190
  • R
    R

    @Bill said:

    Try deactivating/reactivating a library. That always does the trick for me

    Yes, I did that several times. No luck.
  • michiM
    VSL Team
    michiM

    Hello Rolf,

    Please reach out to support@vsl.co.at directly, so we could have a better look at your situation.

    Best, Michael