I'm pretty new to VSL but not to other things, and being in the middle of a production in which I needed a baritone sax I landed here and made the purchase.
So I got my baritone sax into the ilok and tried to activate it but it only activates in the cloud... ok let's do it..where is the problem?
Then I go in the Vienna Assistant and download the product convinced that I could use it with synchron... but nothing appears there if not the free instruments... mumble mumble...
so I got back to ilok and... well actually the sax in not activated it tells me that I need a 2d generation usb to sctivate!
What? Will I need a usb key to use this product??? When Mr Kopf is assuring everybody everywhere we don't need that?
And for what I understand even if I will manage to activate the sax I will have to use a different player... ? The vienna instrument I suppose
Contacted the support and all they do is asking if I'm logged in my cloud... yes boys I'm logged in ilok, cloud, VSL website and everywhere I need to be logged! I added screenshot in the mail. Now I'm still waiting to understand if and how will I be able to use this product... and begin to be little bored... because...
notice: in this page: https://www.vsl.co.at/en/Saxophones/Baritone_saxophone#!System_Requirements
there is not a single word about all these problems... you can have, no exact player is indicated, no mention it is not a synchron player instrument
and there is no mention about this is an instrument that differently from others need a cloud activation which is ok but... even an usb hardware key??? Hope somebody have the solution here.
So guys at least I'm expectig to activate this thing with no USB keys otherwise I'd prefer a refund.... and retrietment
what am I supposed to do with an obsolete instrument?