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  4. [SOLVED] Vienna Assistant keeps crashing while quitting

  • [SOLVED] Vienna Assistant keeps crashing while quitting

    D
    D

    Hi, 

    just reporting that Vienna Assistant keep crashing on my system while quitting the app. It seems this issue has been introduced 2 or 3 releases ago. I see few updates have been released on a short period of time, the very last one I've installed it this morning.

     

    App works great while running, it only while quitting that crashes appear.

    Just reporting, no biggies. :) 

    I'm on a Mac Pro, intel, Monterey 12.6.6.   
  • D
    D

    Hi,

    I have the same issue. I've installed the new update today but it's still there.
    I'm on macOS Monterey 12.6.3 (Intel)

    Best,
    David
  • Andreas8420A
    VSL Team
    Andreas8420A

    Hi!

    The next Vienna Assistant Update is in the line - and we hope it solves this issue, too.

    Best,
    Andreas

    VSL Team | Product Specialist & Media Editing
  • D
    D

    Thanks for the last update 1.1.320: 

    that's an improvement: app doesn't crash anymore, it hangs for a while and it seems it wants to crash, but then it quits. :)
  • PaulP
    VSL Team
    PaulP

    Hi dream, 

    To clarify: Does it hang and quit without any action on your side?

    EDIT: Or does it work as expected now (which it should)?

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D
    last edited
    last edited

    @dream said:

    Thanks for the last update 1.1.320: 

    that's an improvement: app doesn't crash anymore, it hangs for a while and it seems it wants to crash, but then it quits. 😊

    Hi,

    Same here, it doesn't crash anymore, but it takes some time to quit the app (about 15 seconds).

    Best,
    David
  • D
    D
    last edited
    last edited

    @Paul said:

    Hi dream, 

    To clarify: Does it hang and quit without any action on your side?

    EDIT: Or does it work as expected now (which it should)?

    Best, 
    Paul

     

    Hi Paul! Thanks for your reply. 😊

    App works as expected while I'm using it. When I initiate the quit (CMD +Q) the app hangs for a while, it seems it's about to crash, but then it quits. I believe it's same exact behavior that daviddln is experiencing as well. It's about 15 seconds for me as well.

    Hope this helps.
  • PaulP
    VSL Team
    PaulP

    Hi dream, 

    Thanks for the clarification. Let's see if that can be optimized, we believe it has to do with an internal task connected to the drive scan that might take too long there. 

    Best, 
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • D
    D

    Hi Paul, 

    just updated this morning: AWESOME job, it quits so fast if feels like it never quitted that instantaneously.

    Thanks so much! 
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Thanks for the update, happy to hear that!

    Best,
    Paul

    Paul Kopf Head of Product Marketing, Social Media and Support
  • stevegalanteS
    stevegalanteS

    Still taking a long time to quit here... v. 1.1.341.

    Taking about 30 seconds to quit. i9-13900k Win 11.

    Thanks
  • Andreas8420A
    VSL Team
    Andreas8420A

    Hi Steve,
    Looks similar - but it's a different issue. We are on it. 🙂

    VSL Team | Product Specialist & Media Editing